Prescribing Service Line Lead

ABOUT US

At Vida, we help people get better — and we’re helping the healthcare system get better, too.

Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

The Prescribing Service Line Lead plays a key role in the administrative management and clinical operations of the service line and Vida Medical Providers (VMPs).

• Manage and facilitate onboarding start to finish including but not limited to: welcome emails/meetings, managing assigned trainings, licensure coordination and creating provider profiles.
• Medical Provider Shift management inclusive of time-card and calendar management and more.
• Monitor provider capacity/availability and flex shifts/hiring recommendations accordingly.
• Coordinate patient movements and rescheduling as needed to accommodate.
• Support providers in navigating Vida’s programs and technology.
• Support development of new provider trainings, updates and clinical tools.
• Assist with prescription approval flows and processes.
• Assist with ongoing licensure and physician collaboration management.
• Assist Prescribing Service Line Director with ongoing quality assurance through an auditing process.
• Monitor VMP performance on key metrics relevant to Vida’s standards.
• Drive investigations and responses to customer inquiries and escalations.
• Maintain patient confidentiality and adhere to HIPAA regulations.

• Bachelor’s degree from an accredited university or equivalent work experience.
• Passionate about technology and able to learn quickly.
• Proficiency with Google suite including Gmail, Google calendars, G-sheets and Google docs.
• Detail oriented, organized and efficient.
• Excellent communication and problem-solving skills Comfortable in a fast-paced, quickly growing and evolving environment.
• Experience working in a Telehealth environment.
• Experience working with and supporting Physicians and NPs a plus.
• Familiarity with medical terminology a plus.
• Experience working in Clinical Practice Administration and Management a plus.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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