Lead SW Engineer (Production Support)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

In this mission critical role, you will be responsible for the supervision, management and technical leadership for a team of engineers who support the EA Server system. There are over 3,200 production deployments worldwide. This role includes working closely with development and project teams for requirements analysis, design review and implementation of new features and functions for developing and deploying all aspects of future EA Server releases. Your team will be responsible for 3rd level support of ALL EA products including the EA Server, EA Proxy, EA Gateway, EA Internet, EA Client Connection and the EA Manager. The team will be the primary interface to O and I and will work on strategic initiatives, as well as the rollout of new systems to production. You are expected to be a visible leader and role model amongst the wider Singapore based PPD organization as well as being an ambassador for the same to various external Visa partners

It’s all about exceptional leadership, outstanding strategy, long-term vision, excellence in execution and superlative communications. If this is who you are, please apply immediately.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

Basic Qualifications
10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications
10 plus years of software and systems engineering experience. A background of working in large software engineering organizations is required with progressively higher responsibility.

At lease 5 years of experience leading a team of 5 plus engineers. Must have solid experience working with cross geographic teams.

Must have 10 plus years of experience in deploying, maintaining and supporting mission critical systems in a high availability business environment.

Prior experience in the payments or similar space covering the engineering and implementation of fault tolerant systems is highly desirable.

A proven track record of leading systems implementation, hands on experience with Level 3 support, familiarity with usage of tools like Ask Now. Experience in working closely with Development and Operational teams is required.

Must have specific and demonstrable experience in improving software productivity, work processes, development methods and production support capability.

Experience with operating systems, Unix Linux and networking based software development including TCP IP is required. An excellent understanding of security based technologies is required.

The role requires superlative communications skill both verbal and written.

The role will require to be available for on call support.

 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.