Service Biller - Walser Automotive - Mercedes Benz of Wichita

Join Mercedes-Benz of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!

As a part of the Walser Automotive Group, Mercedes-Benz employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.

Compensation: $18.00-$20.00/hr

How do our Service Billers Drive Impact?

Our Service Biller will support our service team.  Some of the responsibilities would include:

- Assist the service team with leadership in warranty knowledge and information

- Aid in contacting extended warranty companies for claim approval

- Check vehicle and Repair Order (RO) information compliance

- Confirm accurate technician repair documentation (3 C’s)…cause, concern, and correction

- Book tickets after customer has left and ensure payment has been received

- Help processing P2P (Open Invoice) payable system

- Ensure the rental process is followed and completed, including cleanliness of rentals upon return, daily updates on days rented, processing damage claims, etc. 

- Write-up and Close Pre-Delivery vehicles

- Coordinate pick-up and delivery on all internal vehicles

• 2 years of experience in an automotive dealership
• High School Diploma, GED, or equivalent work experience
• Effective communication skills both verbal and written
• Experience interacting with customer and providing a positive experience 
• High level of detail orientation, accuracyand experience working with a high level of urgency
• Beginner to intermediate level of technical proficiency and experience using Microsoft Office (outlook, excel, word), preference may be given to intermediate level skills
• Must have a valid driver’s license and acceptable driving record 
• This position will require you to move around the dealership and is not limited to sitting, standing, reaching, bending, and lifting. Certain areas of the dealership environmental demands may include noise, vibration, paint, dust, exhaust fumes, other hazardous and non-hazardous materials, extreme heat and/or cold

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions daily. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.