Solutions Architect

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

- Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

- Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

- Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

- Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success.

The Product Operations team at Warner Music Group brings the voice of our artist, songwriter, label, and internal users to our technology teams, and ensures those users understand Warner Music Group’s technology products. 

About the Role:

We are seeking a highly motivated and experienced Solutions Architect to design, develop, and implement efficient workflow automation solutions. This role will be instrumental in optimizing our internal processes and enhancing productivity across various departments. The ideal candidate possesses a strong understanding of workflow management principles and has hands-on experience with tools like Airtable, along with other relevant technologies. If you are passionate about building scalable and user-friendly solutions, and thrive in a fast-paced environment, we encourage you to apply.

• Collaborate with stakeholders across different departments to understand their business needs and translate them into effective workflow automation solutions.
• Design and architect robust and scalable workflows using Airtable and other relevant platforms.
• Develop and implement integrations between Airtable and other systems, as needed.
• Create and maintain detailed documentation for implemented workflows, including user guides and technical specifications.
• Provide training and support to end-users on utilizing the implemented solutions.
• Proactively identify opportunities for process improvement and automation.
• Stay up-to-date with the latest advancements in workflow management technologies and best practices.
• Troubleshoot and resolve issues related to existing workflows.
• Contribute to the development and maintenance of our internal knowledge base.
• Participate in project planning and execution, ensuring timely delivery of solutions.

• Bachelor's degree in Computer Science, Information Technology, or a related field.  
• 1-4 years of experience as a Solutions Architect or similar role, with a focus on workflow automation.  
• Proven experience with Airtable, including designing complex bases, automations, and integrations.
• Experience with other workflow management tools and platforms is a plus (e.g., Zapier, Make/Integromat, other BPM software).
• Strong understanding of data modeling and database design principles.
• Experience with API integrations and web services.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.  
• Ability to work independently and as part of a team.
• Collect product feedback/ideas and build business cases based on data and opportunity in order to bring to life.
• Be a product expert, serve as a consultant for the business teams, and disseminate product knowledge throughout the organization.
• Manage technical issues from the field and provide guidance on resolution to frontline teams.

• Reimagine and implement the future of tech for the music industry
• Deeply understand and represent the needs of artists, songwriters, labels, and internal users
• Work as part of a dynamic and highly effective team
• Influence the creation and success of highly innovative products
• Learn and grow, solve tough problems, and pick up technical skills through close collaboration with your team members and cross-functional partners

• You bring a positive attitude, even when things get tough.
• You are a clear & crisp communicator, simplifying complex ideas and flexing communication style based on the audience, whether it is execs, engineers or A&Rs. Quickly parses complex documents / topics / comprehension speed. 
• You are deeply curious and hungry to learn more, never satisfied with loose ends or flawed logic.
• You are a collaborative leader, filling leadership vacuums, working across functions and teams, and finding the resources to get the job done. You share responsibility for misses and credit for wins.
• You have a bias to action and are an effective executor. You can change the rules when necessary and create processes when needed. You breakdown a vision into executable milestones
• You have a user first mentality, focusing on the user whether that is an artist, fan or internal stakeholder

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.