2025 Summer MBA Intern, Customer Support
Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.
The MBA Operations Intern will support the Customer Support and Operations Intelligence team in multiple ways including strategic planning / visioning, process improvement / automation, and data analysis / modeling. You will be embedded within our Operations Center and have the opportunity to drive impact.
You will:
- Lead or co-lead strategy and operations projects solving problems or building capability within our Customer Support organization
- Identify and implement process improvement opportunities to drive cost savings and quality assurance
- Analyze and model data sets to improve Waymo Operations decision-making
- Prepare presentations and reports on working programs
- Work with partners across Waymo including Product, Finance, Partnerships, and others
You have:
- Enrollment in a MBA program focused on technology, operations, analytics, or a related field
- Ability to work both independently and cross-functionally manage stakeholders
We prefer:
- Experience working in Customer Success, Operations, Strategy, or similar roles in tech, management consulting, etc.
- Experience in the automotive or AV industry / transforming the mobility landscape
Note: This will be a hybrid onsite internship position. We will accept resumes on a rolling basis until the role is filled.
#LI-Hybrid
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
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By
Waymo
Waymo’s mission is to make it safe and easy for people and things to move around. With the Waymo Driver, we can improve the world’s mobility while saving thousands of lives.
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