Assistant to Service Manager - New York

Full job description

Assistant to Service Manager

Position: Assistant to Service Manager
Location: On site

Are you ready to grow your career with Whizz, a leader in cutting-edge transportation solutions for delivery riders? We are looking for an Assistant to the Service Manager to support our dynamic operations. This role is perfect for someone with excellent organizational skills, a passion for customer service, and the ability to collaborate effectively with a team. At Whizz, we value dedication and offer opportunities to advance within the company.

Responsibilities:

• Assist the Service Manager in overseeing day-to-day operations to ensure excellent customer service delivery.
• Act as the primary point of contact for customers, handling inquiries, resolving complaints, and ensuring satisfaction.
• Coordinate workload assignments to maintain smooth workflow and operational efficiency.
• Monitor service schedules and assist in organizing appointments or follow-ups with customers.
• Help manage inventory levels, track usage, and facilitate monthly audits.
• Support training of new team members to ensure they provide top-notch customer experiences.
• Assist in general store tasks, such as opening/closing, resolving POS issues, and participating in staff meetings.
• Address and escalate any customer-related concerns to the Service Manager promptly.
• Collaborate with other departments to ensure seamless service and communication.

Requirements:

• Experience in customer service or retail roles, with strong interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Strong communication skills to interact effectively with customers and team members.
• Ability to work flexible hours, including weekends, as required by business needs.
• Physically capable of standing for extended periods.

Why Choose Whizz:

• Competitive Pay: Based on your skills and experience ($50,000-$52,000)
• Performance Recognition: Quarterly bonuses to reward your contributions.
• Paid Time Off: Enjoy vacation, sick leave, and public holidays.
• Commuting Benefits: Reduce your travel costs with our support.
• Flexible 8-hour Shifts: Balance work and life effectively.

Join Whizz and play a key role in delivering exceptional customer service while advancing your career in a supportive and dynamic environment!