Office Assistant

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

We are seeking a highly organized and proactive Office Assistant to support our dynamic team in our US office, reporting to our Office Manager based in our London Office. The ideal candidate will play a key role in ensuring smooth day-to-day operations by providing administrative and operational support. This role requires excellent organizational skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

• Look after visitors by greeting, welcoming, directing them appropriately, and notifying the relevant colleagues
• Admin tasks such as post handling, arranging couriers and ordering gifts/incentives, as well as ordering stock.
• Ensuring meeting rooms are adequately tidy and setting up meetings as required.
• Liaising with the Landlords and Facilities team to resolve issues in the office
• Support the onboarding process by preparing documentation, coordinating IT setup, and assisting with new hire inductions.
• Assist in offboarding employees, ensuring all exit procedures are completed smoothly.
• Coordinating with HR to ensure all employee records are up to date 
• Help coordinate employee engagement initiatives and events.
• Assist with scheduling interviews and supporting the recruitment process as needed.
• Highlighting and resolving, if possible, any issues within the office or escalating to the Office Manager
• Assisting with projects; office moves, desk moves, health and safety inspection
• Keeping employees updated with company-wide updates
• Responding to and keeping on top of the shared inbox
• Provide administrative support to the team, including scheduling meetings, managing calendars, and handling correspondence.
• Coordinate travel arrangements.
• Carry out health and safety checks, record and report any incidents.
• Managing car parking for employees.
• Managing vendors and suppliers for the office, maintain office supplies and ensure the office environment remains organized and efficient.
• Order team lunches as and when required.
• Act as the main point of contact for internal and external stakeholders.

Essential:

• Proven experience in an administrative or team support role.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication, with a professional and positive approach in person, over the phone, and in writing.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to handle confidential information with discretion.
• A proactive, problem-solving mindset with a can-do attitude.
• Ability to work both independently and collaboratively within a team.
• Friendly and approachable demeanor, as you will represent YouLend and be the first point of contact for external visitors.
• Ability to prioritize workload effectively, work under pressure, and adapt to changing requirements and priorities.

Desirable:

• Interest in professional development and continuous learning.
• Ability to work under pressure and meet deadlines.
• Experience supporting senior leadership or executive teams.
• Fire warden and first aid trained.

Salary: $40,000

Why join YouLend?

• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

We offer comprehensive benefits package that includes:

• Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.

• Dental plan coverage

• Vision plan coverage

• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family

• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.

• Basic Life & AD&D Insurance.

• International travel insurance covered if traveling abroad for work purposes.

• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays

• Paid Office Parking

Why join YouLend? 

At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.