QA Analyst

About Zowie:

At Zowie, we’re all about pushing boundaries in customer experience. Our AI solutions are designed to help businesses connect faster, personalize better, and solve smarter. Top online brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

What you'll do:

You will work alongside our skilled product and engineering teams to deliver new features to our customers. In the spirit of shift-left testing, you will be involved in the process from the very beginning, helping to shape the idea and determine what needs to be accomplished. We believe that quality should start at this stage and continue throughout all phases of development until we see our customers happily engaging with the finished product. As a tester, you play a critical role in ensuring we deliver on our promises to our customers. You will collaborate closely with cross-functional teams of developers, designers, and product managers to create real value for our customers.

On top of that, you will be a part of our QA guild led by an experienced QA guru, Kamil. The guild consists of five people who divide their time between test automation and manual testing. However, for this role, we are seeking a passionate tester who enjoys manual explorations, breaking things, being pixel-perfect, diving deep, and getting to know their playground (product) extremely well. We don’t require any automation experience for this role.

What's in it for you:

💡 A lot of growth comes with ownership. You will leverage the expertise of more experienced colleagues to grow in testing and technology.

💡 We care a lot about onboarding, and we will support you along the way. With time, you’ll get a broad understanding of the product (with its business contexts) and get to know the perspectives of various members of our Product Team.

💡 People around you will value your opinion. You will have a real impact (and we mean it!) on how our Team engineers the product.

💡 As a startup, we strive to leverage the newest technology out there, so you will get a chance to play with it! We implemented large language models before everyone started talking about GPT.

• 2+ years of hands-on experience in testing web applications
• Product acumen, ownership, and focus on value delivered for the customers
• Ability to efficiently use browser’s dev tools
• Proficiency in test case management tools, such as TestRail, including the ability to create, update, and execute test suites
• Familiarity with design tools such as Figma or similar platforms
• Strong communication, so you can actively listen, directly challenge, and easily explain issues with simple business and product words
• Working proficiency in English and Polish (both spoken and written)

• Experience with REST or GraphQL API

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things. 

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

• Growing fast. You’ll have a lot of autonomy and impact as we grow.