Operations Manager - Customer Success
About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We’re looking for a data-driven and strategic Operations Manager to join our Customer Success Programs & Operations team. Reporting to the Director, Customer Success Programs & Operations, you will be responsible for:
- Leveraging KPI analysis to refine customer adoption programs, resulting in a measurable increase in deployment and retention
- Optimizing workload distribution through data-driven capacity planning, enhancing team productivity and operational efficiency
- Developing proactive intervention strategies to identify and retain at-risk customers, reducing churn and strengthening long-term relationships
- Developing and refining operating rhythms by standardizing cadences (QBRs, adoption reviews) to enhance performance tracking, drive accountability, and inform strategic decision-making
What We’re Looking for (Minimum Qualifications)
- Bachelor's degree in Business Administration, Finance, Economics or related
- 7+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a related field
- Strong background in data analysis, reporting, and operational process optimization within a Customer Success or post-sales environment
- Proficiency in data analytics and visualization tools, including SFDC, Excel, and BI platforms
- Excellent communication skills with the ability to present complex data and insights to leadership
What Will Make You Stand Out (Preferred Qualifications)
- Strong project management skills with the ability to drive initiatives from ideation to execution
- Experience in driving change adoption across cross-functional teams through clear communication and strategic planning
- Experience in a SaaS-based organization
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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Zscaler
Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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