Veteran Care Coordinator

The primary responsibility of the MYFLVET Care Coordinator (CC) is to apply the tools developed in his/her own recovery/experiences as well as the philosophy and values of the Florida Peer Network in order to build mutuality with veterans assigned to care coordination. 

The CC will collaborate, coach, and challenge individuals to view presenting crisis as an opportunity for growth and change.  They will act as a support to an individual’s recovery process.  The CC will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to Federal VA services and other behavior health services available to the veteran; via telephone, email, IM/Chat, text messaging and in-person for clients with behavioral health concerns or identified suicidal ideation or low to moderate lethality.  The CC also provides support and training for staff and community agencies to increase understanding of veteran needs 

• Preferred bachelor’s degree in social work, psychology or other related field but not required.   

• Required: U.S. Veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist). 

• Copy of DD-214 is required as proof of military service. 

• Experience working with the Veteran population highly desirable. 

• At least two (2) years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work is preferred. 

• Applicants should possess a motivation to help people, a non-judgmental attitude and an ability to empathize as well as excellent interpersonal, verbal and written communication skills. 

Knowledge, Skills and Abilities 

• Proficient in Internet searching, Microsoft Office, ability to type and use a keyboard and mouse. 

• Proper telephone etiquette 

• Ability to view/read printed resources on a computer, in books or other printed materials. 

• Ability to use two telephones simultaneously to communicate with clients and supervisors.   

• Fluent in English (including speaking, writing and comprehending).  This includes the ability to establish a relationship with callers, identify their problems, reflect their feelings and explore their alternatives. 

• Independent decision-making ability 

• Ability to maintain a calm and sensitive demeanor 

• Active listening and assessment skills 

• Critical thinking with solution focused approach 

• Reading comprehension and analytical skills 

• Ability to work independently as well as part of a team 

• Must be able to work eight or more hours consecutively 

• Must be able to travel in their personal vehicle for agency work related duties 

100 employer-paid individual health insurance, annual and sick leave, 403b retirement plan available for individual contributions