Application Support Engineer

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

Our client is one of Europe's leaders in innovative and sustainable lighting solutions. This job opening is part of the BIS Integration project team, where we provide support for our customer’s SEEBURGER platform.

• Infrastructure and Basis System: technical operations of virtual machines, operating systems and databases including installation of updates in alignment with Server and Storage team. Handling of vulnerabilities detected by IT Security Team.
• Monitoring and performance: technical monitoring of virtual machines, operating systems and databases in alignment with Server and Storage team. Technical monitoring of network connectivity in alignment with Networking team. Technical monitoring of the BIS system in alignment with Monitoring team. Technical monitoring of the connectivity with business partners and service providers. Analyzing and tuning the system performance.
• Permissions: user creation and provide permissions for BIS system. Apply for licenses for BIS system (e.g. BIC Mapping Designer).
• Technical process: creation and extension of the new and existing workflows in BIS based on the requirements received from business.
• Repository and MapDB administration: deletion, unlock of objects etc.
• Technical operations of BIS system: Daily manual check of availability B2B Portal and BIS, readiness of operation of BIS components and processes, processes in status „Active“ and „Error“ in BIS Front-end. Setup and maintain technical connectivity to internal systems, to service providers (e.g. OpenText) and with business providers (incl. Handling of certificates + keys). Setup and maintain technical parameters in „Entities Explorer“ in BIS Front-end. Setup downtimes for remote systems (e.g. AS2, FTP, OFTP, RosettaNet, SFTP, SAP).
• Incident handling: from BIS-Users or system related incidents. Temporary contact to business partners (e.g. at connection setup)
• Other activities: migration activities.

Qualifications

• Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience in SEEBURGER BIS platforms.

• Hands-on experience with configuration and administration within the SEEBURGER BIS 6.7 environment.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficiency in English, both written and spoken.

Nice to have:

• Knowledge of the order management process.
• German language skills (optional but beneficial).

At Accesa & RARo you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer
• Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics
• Social: virtual activities, sports challenges, special occasions get-togethers
• Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones.