IT Support Engineer

ADAPTIT S.A. is in search of a dedicated IT Support Engineer to join our dynamic team. In this role, you will provide essential technical support to both internal users and external clients, ensuring a seamless operation of ICT services and solutions. You will act as a point of contact for troubleshooting and resolving IT-related issues, from hardware and software to network connectivity.

The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping others. You will contribute to the smooth functioning of our IT infrastructure and will play an integral part in enhancing user experience and satisfaction.

• Respond to technical support requests via phone, email, and in-person, ensuring timely resolution of issues.
• Troubleshoot and resolve hardware, software, and network issues for internal and external users.
• Install, configure, and maintain operating systems and applications.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with other IT team members to improve existing processes and support strategies.
• Document issues and their resolutions to build a knowledge base and improve service efficiency.
• Provide technical training and support to end-users to promote IT best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Approx. 2-4 years of experience in IT support or a similar role.
• Strong knowledge of operating systems (Windows, Linux), hardware, and common software applications.
• Familiarity with networking concepts and protocols.
• Proficiency in troubleshooting and problem-solving techniques.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong customer service skills and a client-focused approach.
• Certifications such as CompTIA A+, Microsoft, or similar are desirable.
• Fluency in Greek and English, both verbal and written.

• Private Medical and Life insurance plan
• Subsidized vouchers (card) for meals
• Training & development sponsored plan
• Flexible work model
• New IT work equipment based on role's requirements
• Wellbeing activities and events, among others...