Customer Service Executive

AEC USA Inc. is a leader in providing high-quality automotive electrical components and cable harnesses. Our commitment to excellence in engineering and product innovation has made us a trusted partner in the automotive industry. We are currently looking for a dedicated and passionate Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support.

Location

Canada, United States

Years of Experience

0-5 years

Job Description

• Handle customer inquiries and provide information about products, services, and order statuses via phone, email, and chat.
• Resolve customer issues and complaints promptly and effectively, ensuring customer satisfaction.
• Collaborate with internal teams to address customer needs and ensure timely resolution of issues.
• Maintain up-to-date knowledge of AEC USA Inc.'s products and services to assist customers accurately.
• Process orders, returns, and exchanges in the company’s systems.
• Gather customer feedback and suggestions to help improve service and product offerings.
• Document customer interactions in a clear and concise manner for future reference.
• Participate in ongoing training and development to enhance customer service skills.

What We Offer

• A supportive work environment that values teamwork and collaboration.
• Competitive salary along with benefits and incentives.
• Opportunities for professional development and career progression.
• A chance to be part of a company that values innovation and quality in the automotive industry.

• High school diploma or equivalent; a degree in a related field is a plus.
• Experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment while managing multiple inquiries.
• Familiarity with CRM software and Microsoft Office Suite is desirable.
• Detail-oriented with strong organizational skills.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Stock Option Plan