French speaking Technical Support Representative

The House of Mercier is a leading recruitment agency dedicated to connecting talented individuals with exceptional career opportunities worldwide. We are excited to announce an opening for a French speaking Technical Support Representative to join our vibrant team in the consumer services sector. In this role, you will act as the primary contact for our valued French-speaking clients, providing high-quality support for their inquiries and technical challenges. Your ability to communicate fluently in French will be instrumental in delivering seamless assistance and effective solutions suited to their needs. You will work in a collaborative environment that fosters growth and values your unique contributions. Your efforts play a pivotal role in enhancing customer satisfaction and loyalty, reinforcing our commitment to connecting outstanding services with the requirements of our diverse clientele. If you are driven by technology, customer service, and possess strong communication skills in French, we invite you to apply and be a part of a company that prioritizes talent and innovation in the recruitment landscape.

Responsibilities

• Deliver high-quality customer support in French through phone, email, and chat.
• Effectively troubleshoot and resolve technical issues encountered by customers.
• Collaborate with various departments to escalate complex inquiries and ensure a timely resolution.
• Document all customer interactions accurately, maintaining detailed records in our support database.
• Guide customers through product installation, configuration, and optimal usage.
• Educate customers on product features to improve their experience and satisfaction.
• Monitor and follow up on open support tickets to ensure customer issues are addressed promptly.

• Fluency in French; both written and spoken.
• Previous experience in technical support or customer service is advantageous.
• Understanding of consumer services and technical solutions.
• Exceptional communication skills with the ability to simplify technical concepts.
• Strong analytical and problem-solving skills with keen attention to detail.
• Able to work both independently and collaboratively in a fast-paced environment.
• Willingness to work flexible hours to accommodate customer support needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...