L2 Support Engineer

MSRcosmos is an IT Services subsidiary of the MSRcosmos Group,
A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are symbiotic and strive to excel at both.

Role: L2 Support Engineer

Location: Lake Mary, FL

Type: Contract

Role Description:           

• Strong customer service and support focus with a desire to deliver a high quality service
• Experience with working in an ITIL environment.
• ITIL foundation Certification desired
• Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
• Strong technical skills PLSql, Unix, Unix shell scripting
• Experience on scripting including Shell Python
• Ability to quickly receive and process information, make appropriate risk-based decisions
• Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation
• Experience in enterprise incident management practices, monitoring and performance tools
• Experience with Monitoring Tools

Responsibility: 

• Strong customer service and support focus with a desire to deliver a high-quality service
• Experience with working in an ITIL environment.
• ITIL foundation
• Certification desired
• Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
• Strong technical skills PLSql, Unix, Unix shell scripting
• Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions Excellent communication skills, both oral and written
• Effective issue management skills, problem identification, root cause analysis, and solution recommendation
• Experience in enterprise incident management practices, monitoring and performance tools
• Experience with Monitoring Tools

All your information will be kept confidential according to EEO guidelines.