Practice Manager / Lead Veterinary Technician

At Inwood Animal Clinic, we specialize in quality veterinary care for pets of all ages. We are available to address any potential issues, so our patients will enjoy a lifetime of great health! Our goal is to deliver top-quality care for every animal that walks through our doors. We've been serving New York City since 2008. we're conveniently located on Broadway between Academy Street and 204th Street.

Our hours of operation are:

• Monday: 9:00 am - 6:00 pm
• Tuesday: 9:00 am - 8:00 pm
• Wednesday: 8:00 am - 6:00 pm
• Thursday: 8:00 am - 6:00 pm
• Friday: 9:00 am - 7:00 pm
• Saturday: 9:00 am - 3:00 pm
• Sunday: 10:00 am - 6:00 pm

To learn more about us, click here: Inwood Animal Clinic

Job Description:

This is a working supervisory position responsible for the leadership of the medical team and overseeing practice management. In addition to general Veterinary Technician responsibilities, duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Preparing employee work schedules, managing the office staff, and finding coverage where needed.
• Accurately handling and recording controlled drugs
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Ensure accurate record keeping
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Occasional marketing
• Facility maintenance and safety
• Conducting team meetings
• Provide direction for efficient workflow
• Reviewing revenue reporting
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned.

Qualifications:

Qualifications:

• A Licensed Veterinary Technician or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• A desire to teach others to create a well-rounded team.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Knowledgeable of preventative care, surgical procedures, hospital flow, and how to run a veterinary hospital.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• A self-starter with the desire to continue to advance one’s knowledge and skillset
• Ability to receive constructive feedback in a professional manner to maintain hospital efficiency
• Strong client service skills including answering telephone calls in a polite and professional manner.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• A high work ethic and positive attitude team member
• Highly organized and possess computer skills
• Open availability with flexibility to change hours based on hospital’s needs

Pay range: $80-$90k annually, depending on experience 

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/