Customer Service Agent - job 1 of 2

About Us:
Sharpcontra is a dynamic and customer-centric company committed to providing exceptional service. We pride ourselves on our innovative solutions and strive to maintain long-term relationships with our clients. Our team is driven, supportive, and eager to provide growth opportunities for dedicated employees.

Job Description:
We are looking for a motivated and reliable Customer Service Assistant to join our team. In this role, you will be responsible for delivering outstanding customer service, addressing inquiries, and ensuring that customers have a positive experience with our company.

Responsibilities:

• Handle customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Maintain customer accounts, update records, and process orders.
• Collaborate with other departments to ensure customer needs are met.
• Assist in managing customer feedback and working toward continuous improvement.
• Follow up with customers to ensure satisfaction and resolve any lingering concerns.

Skills Required:

• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Previous customer service experience is a plus.

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Benefits:

• Competitive salary ranging from $39,000 to $49,000 per year.
• Growth opportunities within the company.
• Paid time off and holiday benefits.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company matching.
• Ongoing training and professional development.