Customer Service Representative - job 2 of 5

About Us

At Captura Hall, we pride ourselves on providing innovative solutions and exceptional services that drive customer satisfaction and business success. With a focus on collaboration and excellence, we create a supportive environment where our team members can thrive and grow. Join us in making a positive impact on the lives of our clients and community.

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team in Saint Louis, MO. In this role, you will act as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. If you enjoy problem-solving and building relationships, we want to hear from you!

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone and email.
• Resolve customer complaints and issues with empathy and professionalism.
• Process orders, returns, and exchanges while maintaining attention to detail.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to address customer concerns effectively.
• Stay updated on company products and services to assist customers efficiently.

Skills and Qualifications

• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to manage multiple tasks in a fast-paced environment.
• A customer-centric attitude with a passion for helping others.
• High school diploma or equivalent (Bachelor's degree preferred).

Benefits

• Competitive salary within the $36,000 - $45,000 range.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holidays.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.