Customer Support Assistant - job 1 of 16

About Us

Every Word Code is a leading tech solutions provider dedicated to helping clients optimize their business through innovative digital strategies. We believe in fostering a collaborative and supportive work environment where creativity thrives and careers grow.

Job Description

We are looking for a detail-oriented and proactive Customer Support Assistant to join our team. In this role, you will assist our customers by providing exceptional service, answering inquiries, and troubleshooting issues. You will work closely with various departments to ensure customer satisfaction and maintain strong relationships.

Responsibilities

• Provide excellent customer service via phone, email, and live chat.
• Respond to customer inquiries in a timely and professional manner.
• Assist with troubleshooting and resolving customer issues.
• Document customer interactions and issues in our CRM system.
• Collaborate with internal teams to resolve complex customer concerns.
• Stay up-to-date with company products, services, and policies to provide accurate information.
• Follow up with customers to ensure satisfaction and assist with any further questions.

Skills

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities.
• Ability to handle customer concerns with patience and empathy.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems and other customer support tools.

Benefits

• Competitive salary.
• Opportunities for growth and advancement within the company.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Positive and supportive work environment.
• Professional development opportunities.