Customer Support Assistant - job 1 of 7

About Us:
At Bela Brand Bat, we are committed to delivering high-quality products and excellent customer service. As a leader in our industry, we strive to create lasting relationships with our customers, offering them exceptional support and a seamless experience. We believe in fostering a positive and dynamic work environment where team members can thrive and grow.

Job Description:
We are seeking a detail-oriented and proactive Customer Support Assistant to join our team. This role is essential in maintaining strong customer relationships and ensuring the timely resolution of inquiries. As a Customer Support Assistant, you will act as a liaison between the company and its clients, offering excellent service and problem-solving assistance.

Responsibilities:

• Assist customers with inquiries regarding products, services, and order statuses.
• Respond to customer queries via phone and email in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues and improve service quality.
• Provide detailed information about product features, availability, and pricing.
• Process returns, exchanges, and refunds in accordance with company policies.
• Follow up with customers to ensure satisfaction with resolutions.
• Contribute to improving internal processes and procedures.

Skills & Qualifications:

• Strong communication skills (both written and verbal).
• Excellent problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• High attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Previous experience in customer support or a related field is preferred.

Benefits:

• Competitive salary ($43K - $47K annually).
• Opportunities for career growth and development within the company.
• Comprehensive benefits package.
• Positive and collaborative work environment.
• Paid time off and holidays.