Entry-Level Customer Service Rep

About Us:

Welcome to Hype Tier, where digital dreams take center stage! We’re not just a social media marketing agency; we’re your partners in the exciting world of digital branding and engagement. Our mission? To help your brand soar, your online presence thrive, and your business succeed.

Job Summary

The Entry-Level Customer Service Representative will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience. This position requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person in a professional and friendly manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Document customer interactions and maintain detailed records in the company’s CRM system.
• Collaborate with other departments to address and resolve customer needs.
• Assist with order processing, account updates, and general administrative tasks.

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office and CRM software.
• A positive, customer-focused attitude with a willingness to learn.

What We Offer

• Competitive salary within the range of $18.00 - $28.00 per hour
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Generous paid time off and holidays.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work environment.