Sales Specialist

⚡About Amber

Amber is a new way to buy power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 30 minutes, and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power and the fastest way for Australia to reach 100% renewable energy.

We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA and Gentrack.

We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a growing team of over 140 people, with expertise across energy, technology, marketing, and operations.

💻 About the role

As a Sales Specialist you’d be working in a small team playing a key role in growing Amber's customer base. You’ll be talking to prospective Amber customers and educating them about how Amber works and how they can benefit from Amber’s Smartshift automation technology to improve their return on investment while also helping accelerate Australia’s transition to 100% renewables.

• Surprise and delight prospective customers with outstanding service
• Speak with prospective customers over the phone, assessing their needs and explaining how Amber can benefit them
• Understand customer needs, identify potential new opportunities in our product, and provide this feedback to the product and technology teams Provide key insights around sign up conversion, conversation trends and blockers
• Follow up with new customers to ensure satisfaction with Amber’s products
• Work with the marketing team to build and target prospective customers

• At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
• You’re a people person - you love interacting with people over the phone and in writing - the idea of doing this all day energises you
• You’re empathetic - you care and want to understand customer problems
• You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint
• You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You’re persistent - you will be working in a fast-paced and changing environment and work well in challenging situations

• We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world. You’d be a part of a rapidly growing team of over 140 with expertise across energy, technology, marketing, and operations.
• Be part of a growing technology start-up that will shape the future of renewable energy in AU
• Flexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBD
• We offset 100% of your carbon footprint for as long as you work with us (via Nul)
• Equitable gender-neutral parental leave policies
• An external Employee Assistance Plan (EAP) for mental health support
• Competitive salary and shares in Amber
• Annual Learning & Development budget to support your personal growth.

• Effective communication and interpersonal skills
• Experience working in sales or similar field
• Experience working in fast-paced organisations
• Experience working in a phone-based role
• Passion for technology, energy or the environment

This is a full-time role based in Melbourne.

We are headquartered in Melbourne and have an office in the Melbourne CBD, where we work flexibly between the office and home.

🌈 If this kind of work gets you excited, we'd love to hear from you!

Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Our hiring process will generally be as below:

- A screening interview with a member of the Sales team

- A take home case study

- A panel interview with the Sales hiring manager and one other team member

- A final chat with Head of Sales, or another member of our Executive team

Only shortlisted candidates will be contacted and applications will be accepted only from candidates already based in Melbourne with full working rights!

No recruitment firms please. We've got this!