Patient Access Specialist

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.

The Patient Access Specialist ensures a positive experience for patients by managing communications, verifying insurance details, and providing education on payment options. This role involves accurate documentation, collaboration with internal teams, and proactive issue resolution, while contributing to broader initiatives and process improvements.

• Manage a high volume of inbound and outbound calls with professionalism and courtesy.
• Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.
• Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance.
• Administer financial assistance programs. 
• Accurately document all interactions and follow-up activities in the patient management system.
• Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams.
• Build positive relationships with patients and stakeholders to resolve issues effectively.
• Support additional duties, special projects, or process improvement initiatives as needed.

• Associates degree required.
• 1-3 years relevant healthcare experience. 
• Knowledge of medical benefits, insurance policies, investigation processes, and requirements for reimbursement for Medicare, Medicaid, and Commercial insurances.
• Customer-focused approach with the ability to handle high-pressure situations.
• Exceptional organizational, problem-solving, and communication skills.
• Flexibility to adapt to new tools, processes, and team dynamics.
• Experience in a start-up environment is a plus.
• Spanish-speaking preferred

Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.