Operations Manager (Seasonal)

WHO WE ARE
Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000-square-foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features, including a 200-foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold-out shows featuring today's top acts and emerging global stars, including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

• Someone who is highly organized
• Someone who is able to juggle multiple projects at once and prioritize with a high degree of accuracy
• Someone who is reliable and has a “no task too small” attitude
• Someone who can keep calm under high pressure situations
  

ABOUT THE ROLE

The Operations Manager is responsible for supporting the operations management team and overseeing venue operations, ensuring safety and compliance standards are met. This position is also responsible for scheduling, training new staff, leading pre-shift meetings, advancing operational needs, working with facilities on event logistics, and ensuring all operations employees have the necessary tools and information for their success and any operational departments, as needed.

ESSENTIAL ROLES & RESPONSIBILITIES

• Reports to the Director of Operations
• Lead, perform, and prioritize however necessary to support venue operations and the overall business objectives and goals.
• Assist with interviewing, hiring, training, and administering coaching and counseling as directed.
• Manages schedules and timesheet approvals for respective departments
• Advances departmental needs, including logistical items with facilities, staff meal tickets, guest drink tickets, etc 
• Comply with company policy and applicable laws and regulations, communicating new directives, policies, and procedures to the operations teams
• Document, evolve, and maintain departmental SOPs
• Ensure standards of conduct are followed; staff morale, diversity and inclusivity practices, and a positive work environment are consistently held to the highest standards.
• Advances departmental needs, including logistical items with facilities, staff meal tickets, guest drink tickets, etc 
• Ensure all employees have the tools and information to perform their duties for each event.
• Manage all ROS operations, ensuring the safety and security of employees and guests are held to the highest standards and reporting and rectifying any issues, concerns, R&M needs, necessary cleaning, employee breaks, etc in a timely manner
• Develop strategies and methods to increase the overall processing and performance of an event or future events.
• Organize workflow, traffic flow, etc, as needed to maintain safety and efficiency.
• Provides support to operations however necessary for the successful execution of the event
• Any other duties as directed by the Director of Operations and Operation Managers
  

GENERAL DUTIES & RESPONSIBILITIES 

• All managers are responsible for providing necessary support and actions to ensure the safety and security of the venue, its staff, and guests 
• Pre-event walkthrough:
• Appropriate signage is posted around the venue; coordinates with operations admin for missing or damaged signs
• All floors are clear of debris; any safety hazards are remedied immediately 
• Security items are in place, including pass sheets in appropriate locations and security signage posted; stanchions and barricades for crowd control, smoking section, and any other restricted area are appropriately located
• Radio communication systems are functioning, and all necessary equipment has been distributed to essential personnel
• Checks for lighting concerns, door maintenance, and any unexpected R&M issues that need to be addressed before doors
• Leads pre-shift meetings

• During ROS:
• Manages employee breaks 
• Oversee guest’s ADA accommodation requests
• Sweeps venue for medical and security calls
• Ensures operations at all points of entry are running smoothly
• Ensures coat check is running smoothly, assisting coat check staff as necessary
• Assesses lines throughout the event, restructuring as needed for efficiency, safety, and security 
• Post-Show
• Shuts down AC/heating systems and checks all fire points
• Ensures patrons have exited the venue; all areas are shut down and closed/locked up properly
• Completes End of Day Report 
• Fills out any necessary incident reports 
  

QUALIFICATIONS

• 3-4 years working service in venues, stadiums, arenas, hospitality industry, or equivalent
• 1 year of management experience required
• Experience working in high-volume, fast-paced environments a must
• Positive, upbeat leadership style; able to problem solve under pressure while maintaining high degree of professionalism

• Required proficiency in the Google Workspace suite and its applications such as Docs, Sheets, Slides, Gmail, F3, F4, F7 and S95, Drive- including Shared Drives, and Google Groups for seamless team communication. 
  

PHYSICAL REQUIREMENTS

• Must be able to work long shifts, including overnight
• Must be able to lift 40lb
• Must be able to work standing for extended periods
  

COMPENSATION The hourly rate for this position will range from $30-35 per hour.