Delivery Coordinator II - shelfAdz

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom’s core values are at the heart of our organization, representing our fundamental beliefs and serving as our guiding light in for how we conduct business and interact with each other.

• OUR TEAMS - Our colleagues and our client define our team.
• OUR INTEGRITY - Our colleagues and clients rely upon us to deliver.
• OUR INGENUITY - Our colleagues and clients look to us for unique solutions.
• OUR PERFORMANCE - Our colleagues and clients team with us to win.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials. Learn more at www.vestcom.com.

Opportunity

The shelfAdz Delivery Coordinator II serves as a main point of contact for the client, addressing their questions, concerns, and requests regarding assigned shelfAdz projects. Additionally, this role acts as a bridge between assigned accounts and coordinating departments to ensure seamless project execution. The DC2 takes ownership of National CPG and Adult Beverage campaigns and acts as a subject matter expert on retailer-specific rules and processes. They collaborate closely with cross-functional teams to deliver top-tier products and services to the client.

Key Areas of Responsibility

• shelfAdz© Delivery Coordinator for all assigned accounts.
• Ensures total client satisfaction, through the timely completion of client shelfAdz© campaign requests.
• Utilizes, prepares and maintains appropriate documentation related to campaign requests.
• Initiates and answer written internal & external correspondence.
• Responds to client’s e-mail and facsimile communications.
• Interfaces routinely with stakeholders including shelfAdz© Sales, Delivery, and Product, Client Experience, IT, and other groups as needed in support of shelfAdz© event campaigns. 
• Serves as project stakeholder on project work related to shelfAdz© tag/sign changes, new requests and other shelfAdz© projects.
• Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.

• Provide strong leadership and mentorship to Delivery Coordinator I (DC1) team members, assisting in problem-solving and issue resolution

• Take a proactive approach toward any process improvements that benefit the team/multiple clients.

• Exhibit a strong desire to learn and foster a collaborative team environment. 

• Responsible for updating and  maintaining  process documentation related to National Multi-Retailer event execution workflows.

• Strong communication and interpersonal skills, comfortable leading meetings and projects

• Build and maintain strong relationships with Commercial Sales Team members by proactively addressing their needs, resolving concerns, and ensuring satisfaction with campaign outcomes

• Collaborate with internal teams to implement improvements that align with client expectations

• Regularly communicate project status, timelines, and deliverables to internal teams and client stakeholders, ensuring transparency and reliability

• Advanced proficiency level in Microsoft excel/Google Sheets

• Demonstrated ability to respond to emails promptly and professionally, ensuring timely communication while maintaining a well-organized inbox for efficient workflow and prioritization

Key Qualifications

• Bachelor's degree in business, marketing or similar field from four-year College or one to three years related business experience and/or training in client service; or equivalent combination of education and work experience.
• Excellent interpersonal, written and verbal communication skills are required. Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required.
• Must possess the ability to be diplomatic with challenging clients.
• Skill in effectively utilizing a variety of software programs including: Power Point, Outlook, Excel, Access, Word, ERP, and retail and client specific proprietary software required.  
• Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible.
• Excellent problem solving skills and being proactive in resolving issues are needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making.
• Ability to embody and reflect Vestcom’s core values

►   Additional Requirements

• This is a full-time role located in Little Rock or other designated location
• Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations.
• Other duties as assigned by management
• Compliance with applicable Company policies maintaining a drug free workplace is required
• Compliance with all Company policies is required including all safety policies and procedures
• Must be in the DC1 role for 2 years OR have demonstrated exceptional leadership skills and proven track record of recommendations for continuous improvement and relationship building initiatives.

►   Supervisory Responsibilities 

None.

►   Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason. 

►  The salary range for this position is $22.00 -29.00/hour.
The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

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