Live Chat Agent

Balian Springs is seeking a dynamic and responsive Live Chat Agent to enhance our customer support team. As a Live Chat Agent, you will engage with customers in real time, providing immediate assistance and solutions to their inquiries and issues. Your role will be crucial in delivering a seamless, engaging, and informative chat experience, ensuring customers feel valued and supported throughout their interaction with our services. The ideal candidate will possess excellent communication skills, the ability to multitask, and a customer-oriented approach. If you thrive in a fast-paced environment and are passionate about helping others, you will find a home with us at Balian Springs!

Responsibilities

• Provide prompt and accurate responses to customer inquiries via live chat, ensuring a professional and courteous interaction.
• Assist customers with product information, troubleshooting issues, and order management.
• Manage multiple chat conversations simultaneously while maintaining high levels of customer satisfaction.
• Document customer interactions, issues, and feedback to help improve service delivery.
• Collaborate with team members and other departments to escalate and resolve complex inquiries.
• Stay updated on product offerings, company policies, and industry trends to provide accurate information.
• Identify opportunities for process improvement based on customer interactions.

• High school diploma or equivalent; additional education or certification in customer service preferred.
• Proven experience in customer support, preferably in a live chat or online environment.
• Excellent written communication skills with strong attention to detail.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Proficiency in using live chat software and other customer support tools.
• Empathy, patience, and a genuine desire to assist customers.
• Familiarity with Balian Springs’ products and services is a plus.

• Private Healthcare Plan
• Pension Plans
• Life Assurance
• Training & Development
• Company Vehicle