Head of Digital Experience

THE ROLE

Reporting to the Digital & Customer Director, the Head of Digital Experience will lead our large, global Ecommerce Team, consisting of Visual Merchandising; Ecommerce Operations; Copywriting and UX Analysis.

As the senior leader within the team you will be responsible for all team strategy, output and processes within the team. You will work closely with a wide number of internal teams to ensure that we are providing seamless, high performing experiences that showcases our products and messages in an optimal way, across our global storefronts.

YOUR TEAM

Welcome to our world! We’re PrettyLittleThing. We’re all about fresh trend-led pieces and celebrity-inspired looks. Part of the boohoo family since 2012, we’re an authority in fashion, beauty and lifestyle in our own right. We are more than just a brand. We inspire confidence in our customers. We’re fast-fashion accelerated.

WHAT YOU'LL BE DOING

• Responsible for the onsite experience of our customers, across web and app, and across all global storefronts. Ensuring that we offer our customers an engaging, optimised and high performing shopping experience
• Leading a team of Ecommerce Assistants, Copywriters, Visual Merchandisers and UX Analysts, creating a collaborative and innovative work environment
• Responsible for defining the onsite search and merchandising strategy, working closely with the Visual Merchandising Team and our Search and Merchandising platform provider, Bloomreach
• You will embrace a data-driven approach and embed a test-and-learn mindset, within the team, and across the wider business. We are striving to make continual improvements, both big and small
• Working with UX Analysts, you will be responsible for the User Experience and Conversion Rate Optimisation roadmaps. Working closely with a number of internal teams to plan, prioritise, deliver, measure, and report on all tests
• Be the face of the Ecommerce team, interfacing with peers across PLT and the wider Boohoo Group. Work closely with Marketing, IT, Studio, Buying and Merchandising teams to optimise key trends, promotions, categories and marketing messages
• Oversee and lead on the onsite personalisation strategy – PLT is focused on harnessing first-party data throughout our onsite experience
• Ensure products, product visibility and site navigation are fully optimised
• Define reporting and analysis requirements, to demonstrate value and feed into wider business decisions 
• Managing third party relationships and continually review the value that new and existing partners can add / are adding
• Provide requirements to the tech team to further develop our tools and systems
• Maintain a thorough understanding of industry trends and be across new opportunities
• Ensure the accurate delivery of campaign launches and promotions

WORKING WITH US

We don’t call ourselves the PLT family for nothing – you can feel the buzz and atmosphere as soon as you walk into the office. Creativity flows from person to person and across departments, helping us create the empowered movement of love, inclusion, equality and acceptance behind our brand. We encourage everyone to be themselves, and if you bring your best self to work every day, you truly have the power to make a difference and contribute to our brand's success.

MORE ABOUT YOU

·        Significant experience in leading Ecommerce teams and strategy

·        A strong leader and people manager

·        An innovative, strategic mind

·        A flexible, can-do attitude

·        Highly organised with strong attention to detail

·        A team player

·        Self-motivated with the ability to work in a fast-paced environment

PLT PERKS

We know that as a company we are only as good as the people that we employ. We know our employees work tirelessly to make PLT the success it is today and in turn, we offer them some amazing benefits:

25 days holiday plus bank holidays
Discretionary bonus scheme
5% employer pension contribution
Company share scheme
Flexible working hours
Late start, early Friday finish
4 x life assurance
Free parking
Free gym membership and classes on a daily basis including yoga, PT classes and sound relaxation
Employee assistance programme including 24-hour confidential helpline
40% discount across 8 brands, 20% discount on Debenhams
Discount portal
Subsidised café
Learning and development support and opportunities both internally and externally
Payday drinks monthly and ad hoc events throughout the year

As well as the great perks and benefits listed above upon joining you will also have access to several flexible benefits on our Reward Platform “Beyond” such as cycle to work, healthcare cash plan and technology loans

https://careers.boohoogroup.com/

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