Customer Service Advisor

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Customer Service Advisor

Bosch Service Solutions | UK | Liverpool | Operations | Reporting to Team Leader

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands?  Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 36 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the ambitious objectives of our growing unit in Liverpool we are looking for an experienced Customer Services Associates to join one of our existing campaigns.

Your responsibilities:                                                             

• Providing professional first line technical advice, guidance and support to the customer on a variety of products
• Handling all customer interaction in a prompt, friendly and professional manner
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Diagnosing and resolving first line technical issues
• Understanding the customer requirements
• Advising customers on the best services available
• Responding to customer requirements, resolving customer queries and complaints
• Build rapport with the customers
• Capture, maintain and ensure quality of customer data.
• Contributing to the overall performance of the team
• Deliver and maintain both individual and team targets

What distinguishes you?

• Experience of working in a customer contact centre environment
• Excellent verbal and written communication skills in English
• Previous experience of providing technical advice and support to customers
• A passion for delivering first class customer service
• Proven record of providing internal and external customer service
• Self-motivated and driven to succeed
• Team Player
• Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
• IT literate and good PC skills
• The commitment to work towards individual and team goals
• Flexibility in hours of work/shift patterns
  • Shift Operational Hours: Monday–Friday: 08.00-21.00, Saturday-Sunday: 09.00-17.00

flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.

Please apply with English CV!