Job details

Partnership Program Manager

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

We are seeking a highly organized and detail-oriented Partnership Program Manager to lead and optimize the onboarding process for new partners. In this role, you will manage the end-to-end onboarding journey, ensuring smooth transitions from contract signature to technical integration go-live. You will collaborate cross-functionally to establish scope, streamline processes, mitigate risks, and monitor program progress, driving efficient onboarding and long-term partner success.

How you will contribute:

Partner Onboarding:
- Manage the onboarding process for new partners, including coordination of multiple tracks such as Legal, Marketing & Sales, Technical Integrations, and Operational workflows.
- Act as the primary point of contact during onboarding to ensure clear communication and seamless partner experience.

Program Scope Management:
- Collaborate with Product and Operational teams to define the scope of partner programs and ensure delivery within allocated timelines and budgets.
- Track deliverables and manage milestones to align with partner objectives.

Process Optimization:
- Develop and implement repeatable, scalable onboarding plans and processes to enable faster partner integration and ramp-up.
- Identify inefficiencies and continuously refine workflows for improved effectiveness.

Risk Management:
- Proactively identify potential risks in the onboarding process and develop mitigation strategies.
- Implement safeguards to minimize disruptions and ensure consistent onboarding experiences.

Monitoring Program Progress:
- Create and maintain dashboards, reports, and tools to monitor partner progress, key metrics, and revenue generation.
- Provide regular updates to stakeholders on onboarding performance and outcomes.

If you have the attributes, skills, and experience listed below, we want to hear from you!

Bachelor’s degree in Business Administration, Project Management, or related field.
3+ years of experience in partner management, program management, or a similar role.
Proven track record of managing cross-functional projects and delivering results within deadlines.
Strong analytical and problem-solving skills with a focus on process improvement.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
Proficiency in project management tools and reporting software (e.g.,  Jira, Microsoft, etc.).

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We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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Average salary estimate

$80000 / YEARLY (est.)

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$70000K

$90000K

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What You Should Know About Partnership Program Manager, Bottomline

Are you ready to join Bottomline as a Partnership Program Manager in Portsmouth, NH? If you have a knack for organization and a passion for collaboration, this might be the perfect fit for you! At Bottomline, we are aiming to transform the way businesses pay and get paid, and we need a detail-oriented individual who can lead the way in onboarding new partners. This role is all about managing and optimizing the onboarding process from the very beginning—think contract signing to technical integration go-live. You will be the primary point of contact for our partners, ensuring that their experience is seamless and exceeds their expectations. Collaborating with cross-functional teams will be paramount, as you'll define program scopes, streamline processes, and track deliverables to align with partner objectives. You’ll also dive into process optimization, developing effective onboarding plans to make transitions smoother. With your sharp analytical skills, you’ll proactively identify and mitigate risks throughout the onboarding experience, ensuring consistency and reliability every step of the way. You'll leverage dashboards and reports to keep stakeholders updated on progress and key metrics. If you're excited about driving results and fostering valuable partnerships, Bottomline is where you should be!

Frequently Asked Questions (FAQs) for Partnership Program Manager Role at Bottomline

What responsibilities does a Partnership Program Manager have at Bottomline?

As a Partnership Program Manager at Bottomline, you'll manage the entire onboarding journey for new partners, from contract signing to integration. Your main focus will be on coordinating various tracks like Legal, Marketing, Technical Integrations, and Operations to ensure everything runs smoothly.