Marketing Operations Associate

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.

Our Team

We are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban. 

We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work. From decision making, to how we operate, we ground ourselves in our Leadership Principles every day. 

Who You Are

Brightwheel is seeking  an exceptional Marketing Operations Associate to join the Marketing Operations team. This role is critical to drive growth strategies that are scalable, efficient, and data-driven.  The ideal candidate will have a healthy balance of operations, technical, and analytical experience to design and implement innovative processes and solutions that enable our marketing efforts. Key responsibilities include managing our MarTech technologies, standardizing processes, and helping the team make smart, data-driven decisions to achieve more efficiency.  This is a highly cross-functional and collaborative role, requiring both strategic and tactical execution. We are looking for a true team player who has previously executed operations and supported development for high-growth Marketing organizations with exceptional problem-solving skills. 

• Manage technical aspects of key marketing systems used to generate, distribute, and report on strategic marketing initiatives
• Become a power user of HubSpot, Chili Piper, and other marketing automation tools
• Support Demand Generation efforts with the logistics of building out and deploying tactics such as, but not limited to: emails, webinars, in-app messages, lead nurturing and scoring programs 
• Work with the marketing operations team to help maintain all department technologies and data sources, ensuring upgrades/updates are recommended, planned for, and deployed in a timely and organized fashion
• Owns and manages responses to adhoc marketing operations requests via our project management tool, Asana
• Develop comprehensive documentation to support best practices and adoption compliance

• 2-3 years of marketing operations experience
• 2 years of project management experience
• Experience in Hubspot and Salesforce preferred (or equivalent marketing automation platforms and CRMs)
• B2B marketing in a SaaS or high-tech organization preferred 
• Competent in marketing areas including strategy, tech stacks, lead scoring, and lead nurturing
• Strong collaborative and cross-functional interpersonal skills
• Exceptional organizational skills with the ability to multitask and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.