Operations Project Manager

Job Title: Operations Project Manager

**Remote Position**

Summary:
The Operations Project Manager plays a vital role in bridging all teams and business stakeholders to ensure successful execution of projects related to client implementation, client data tracking, client run logs
and client success. This role requires a proactive and detail-oriented individual with a strong technical background, particularly in Pharmacy Benefit and Healthcare and client management. The Operations Project Manager collaborates across teams to ensure client implementations are done in a
efficient and timely manner. This position will communicate with clients, set up calls with clients and follow up on client issues to make sure they are resolved.
This position demands leadership in Agile practices, robust problem-solving skills, and the ability to manage multiple priorities while driving continuous improvement and innovation in operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Project Leadership:
● Manage and prioritize projects related to client implementation and tracking client run logs.
● Define implementation processes for client setups in all aspects of client implementation, including deliverables, and timelines in alignment with business goals.
● Lead client implementation calls and document client next steps and who is responsible for what aspect of the implementation.

Operation Management:
● Collaborate with all departments to create standard operating procedures to help streamline communication and practices.
● Create projects in JIRA and assign certain key areas to other team members and follow up to ensure the project is on track to meet deadlines and initiatives.
● Run reports and share data that show trends with clients.

Vendor and Stakeholder Management:
● Coordinate with vendors for customer service support of Buzz Integration products. Keep track of customer service documents and the process to update customer service documents when needed.
● Serve as the technical liaison between stakeholders and technical teams, ensuring clear communication of goals, progress, and roadblocks.

Process Optimization:
● Continuously refine monitoring, ticketing, and reporting processes to improve team efficiency.
● Enhance project delivery by introducing best practices for Agile and technical project management.

Documentation and Reporting:
● Maintain detailed project documentation, including requirements, test results, and audit evidence.
● Provide regular updates to leadership on project progress, KPIs, and technical metrics.

Minimum Qualifications:
● 5+ years of experience in operations and client management within a healthcare/PBM model.
● Hands-on experience with bringing solutions to client issues.
● Exceptional problem-solving, communication, and vendor management skills.
● An “execution mindset” focused on getting things done quickly and simply. Strong bias for action and an intrinsic ability to deal with ambiguity.
● Strong interpersonal skills, negotiating ability and evidence of enabling teamwork in a matrix environment
● Bachelor's degree in Healthcare, Leadership, Business or equivalent experience.

Preferred Qualifications:
● Experience in client management and multitasking daily.
● Experience with multitasking several projects with positive outcomes

Working Hours
This is an exempt level position requiring one to work the hours needed to get the job done. Therefore, one
must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays
as required. This may be changed from time to time to meet the needs of the business. Typical core business
hours are Monday through Friday from 8:00am to 5:00pm.

Travel
This position may require domestic travel as well as attendance at various local conferences and meetings.