Inside Sales Representative - Health & Care (P611)

 We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.   

Why you'll love this opportunity 

We are looking for a motivated and results oriented Inside Sales professional to join our Health and Care division, playing a vital role in driving revenue growth through the identification, qualification, and nurturing of sales opportunities. This position focuses on promoting Civica’s innovative software solutions tailored for the health and care industry while contributing to our mission of transforming health and care through technology. 

As a member of the Inside Sales team, you will proactively identify and engage potential clients within the health and care sector through targeted outreach, ensuring alignment with Civica’s solutions and sales strategy. Managing a robust sales pipeline using Salesforce, you will follow up on inbound inquiries and marketing-generated leads, maintaining timely and professional communication. By building strong relationships with key stakeholders, you will gain a deep understanding of their challenges and objectives, articulating the value and benefits of our solutions to meet their needs effectively. 

This role requires a commitment to achieving individual and team sales targets, while also supporting bid management activities to secure new business opportunities in collaboration with Business Development Managers. Accurate reporting and meticulous documentation in Salesforce will be essential, alongside providing insights into sales metrics, pipeline status, and client feedback. If you are passionate about making a difference in the health and care sector and thrive in a collaborative, goal-driven environment, we invite you to join us and contribute to shaping the future of health and care through technology. 

What you'll do to be successful in the role 

• Excellent communication and interpersonal skills with a customer-focused mindset. 
• A customer-first attitude, demonstrating empathy and a desire to help clients achieve their goals. 
• Strong organizational skills with the ability to multitask in a fast-paced environment. 
• Proven ability to present ideas clearly and confidently, tailoring messaging to the audience’s needs. 
• Demonstrated ability to learn and adapt quickly to meet sales targets. 
• Proficiency in Salesforce systems and sales tools. 
• Genuine interest in developing a career in sales and account management within the health and care industry. 
• A proactive mindset to understand customer needs and position solutions effectively. 
• Bachelor’s degree in business administration, Marketing, Healthcare Management, or a related field (recent graduates are encouraged to apply). 
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) for reporting and client communication 

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. We welcome your unique talents, please apply for this role if it would make you excited to come to work every day. 

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.  

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.