Office Assistant - VA (US Outdoor Living Solutions, WFH) - job 1 of 2

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday  (08:00 AM - 05:00 PM EST)

What are we looking for?

Skills Required:

• Strong Dispatcher managing multiple technicians’ schedules is required
• Outdoor Restoration or related dispatch industry experience (Home repairs, HVAC, Windows, Flooring, Pool Deck Cleaning, etc.)
• Experience with handling multiple incoming calls at the same time.
• High levels of positive energy and excellent customer service.
• Customer orientation and ability to adapt/respond to different types of characters.
• Critical thinking skills.
• Multi-tasker who enjoys working in a fast-moving environment.
• Extensive communication skills written and spoken
• Excellent computer and data entry skills with good working knowledge of Microsoft, Windows, and Google products (Sheets, Gmail, Docs, Meet) 
• This position requires the candidate to work remotely in a home office setting that allows the candidate to be able to work efficiently with few distractions.  Preference will be given to candidates with experience working virtually.

Nice to Have:

• Background in ADP and/or QuickBooks is a plus but not required.
• Knows how to navigate a ticketing tool for seamless processing of customers.

What will you do?

• Answer incoming calls. Conduct outbound calls to existing customers. (No cold calling)
• Control all scheduling and organization on the dispatch board.
• Assign service calls to the appropriate technician based on skillset, location, and availability.
• Coordinate with technicians to ensure they have all the necessary information and equipment to complete the service call.
• Monitor the progress of service calls and provide updates to customers as needed.
• Maintain accurate records of service calls, including technician assignments, arrival times, and completion times.
• Handle customer inquiries and resolve any issues or concerns related to service calls.
• Collaborate with other departments to ensure smooth communication and coordination of service operations.
• Resolve any open or incomplete tickets on board from the previous day.
• Assist in scheduling preventive maintenance visits and follow-up appointments

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

With years of experience and a passion for delivering professional outdoor living solutions, Our Client's dedicated team is prepared to exceed your expectations with superior results. They focus on deck restoration, fence restoration, patio pavers and pool deck cleaning, and also specialize in pressure washing, fence staining, concrete sealing, and much more.

#ConnectOSRecruitment #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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