Contact Center Assistant Manager

This role is located onsite in El Paso, TX.

Join DATAMARK, Inc. as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! You will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.

The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day operations. The Contact Center Assistant Manager assists with performance evaluations that are timely and constructive. The Contact Center Assistant Manager will develop Contact Center Supervisors and Lead Operators for promotional opportunities. Identifies all Service Level Agreements and other contractual requirements of their projects. The Contact Center Assistant Manager monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. Be a part of a company that values teamwork, professional growth, and client satisfaction. As a Contact Center Assistant Manager, you will work in an innovative and dynamic environment that encourages creativity and collaboration.

• Minimum of 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
• Bilingual in English and Spanish is required
• Experience in a management role within a contact center for at least 1 year.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• High School Diploma or equivalent is required; Bachelor’s Degree in a related field is preferred.
• Excellent communication, leadership, and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $55,000.00