Senior IT Engineer (LATAM)

Position: Senior IT Engineer
Location: Remote
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a leading IT consulting firm established in 2020, known for delivering tailored IT solutions that optimize infrastructure, provide expert guidance, and support workforce needs with premier staffing services. We excel in system administration, cybersecurity, networking, and IT operations. Our client-focused approach includes online training and job placements, empowering our clients towards long-term technological success.

Job Overview:
We are seeking a Senior IT Engineer to join our team and drive the strategic management and administration of our IT infrastructure. In this role, you will ensure the security, efficiency, and scalability of our IT systems while providing high-quality support to employees. You will play a critical role in maintaining and improving our SaaS applications, identity and access management, network infrastructure, and security protocols. If you are a problem-solver with strong technical expertise and a passion for automation and process improvement, we want to hear from you.

• SaaS Administration: Manage and optimize enterprise SaaS applications, including Google Workspace, Microsoft 365, Slack, Zoom, and SentinelOne.
• Identity & Access Management (IAM): Administer and enhance identity provider solutions (Okta, OneLogin, Duo) to enforce secure authentication and access policies.
• Network Infrastructure: Support and maintain wired and wireless network environments, including Meraki or Ubiquiti UniFi networks.
• Endpoint Security & Compliance: Manage and remediate vulnerabilities using SentinelOne while ensuring compliance with security frameworks (SOC 2, ISO 27001).
• Device Management: Deploy and manage macOS and Windows devices via Jamf Pro, Intune, or Rippling MDM.
• IT Support & Escalation: Serve as a point of escalation for advanced technical issues, providing guidance and troubleshooting expertise to other IT team members.
• Collaboration & Communication Tools: Administer and maintain video conferencing solutions (Zoom, Google Meet) and ensure seamless operation.
• Automation & Scripting: Develop IT automation and integrations using Bash, Python, or JavaScript to enhance efficiency and reduce manual work.
• Help Desk & Ticketing Systems: Manage IT support requests through ticketing platforms such as Jira, ServiceNow, or Zendesk.
• On-Call Support: Participate in an on-call rotation to provide after-hours and weekend IT support as needed.
• Process Improvement: Continuously evaluate and implement best practices to improve IT operations, security, and efficiency.

Qualifications:

• Experience: 3+ years as an IT SaaS Admin and 4+ years as an IT engineer or analyst.
• Skills: Proficiency in managing SaaS applications, identity providers, networking, security compliance standards, and MDM solutions.
• Certifications: Preferred relevant IT certifications.