Customer Success Manager, Emerging Vertical - Remote

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation 

What you’ll be doing 

The Customer Success Manager, Emerging Vertical will play a key role in EMS’s commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.  

• Proactively own and manage end-to-end customer relationship across a portfolio of customers utilizing Experian’s ConsumerSync and Consumer View products 
• Work closely with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success 
• Responsibilities include client management, education, contract negotiation, and day to day support 
• Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction 
• Work closely with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business 
• Communication with clients is frequent and fast moving - includes weekly status calls with and occasional travel to client locations. 
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines etc. 
• Develop highly effective relationships across all client/prospect base and internal departments. 
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; evangelize EMS across many use cases at client. 

What your background looks like 

• Bachelor’s Degree or equivalent experience  
• 5+ years sales/marketing experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager 
• Experience managing portfolio of revenue between $5 - $15M+ annually 
• Demonstrated ability to use customer service skills to grow and cultivating client relationships 
• Highly organized to manage large project portfolio with varying levels of details 
• Ability to manage multiple fast-moving projects essential 
• Ability to analyze data and present industry specific insights to clients 
• Self-starter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry 
• Proficient in Microsoft Office Suite 
• Ability to travel – approx. 25% of time 

Perks:

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

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