Bilingual Leasing Coordinator (Remote, Spanish Speaking) - job 2 of 2

As a Bilingual Leasing Coordinator at Flow, your primary responsibilities will revolve around managing the leasing process efficiently. This includes processing and reviewing rental applications swiftly, performing crucial administrative tasks related to property management, and handling a high volume of prospect calls. You’ll also schedule and coordinate property tours, assist with virtual leasing processes, and maintain accurate records in the property management software to ensure smooth operations.

To qualify for the Bilingual Leasing Coordinator role at Flow, you should have at least a high school diploma, with an Associate's or Bachelor's degree preferred. A background in property management or customer service, ideally 1-2 years of experience, is essential. Additionally, being bilingual in English and Spanish, having strong communication skills, and being proficient in property management software such as Yardi & Bluemoon will significantly benefit your application.

Flow offers robust support for its Bilingual Leasing Coordinators working remotely. You'll have access to comprehensive benefits, including medical, dental, and wellness programs, to keep you healthy and happy. A strong digital communication network ensures you're in constant touch with your team, enabling seamless collaboration and support as you engage with prospects and manage leasing activities.

The pay range for a Bilingual Leasing Coordinator at Flow is between $17 - $21 an hour, reflecting the value we place on providing competitive compensation that matches your skills and experience in the property management field.

Flow offers an attractive benefits package for Bilingual Leasing Coordinators, including medical, dental, and vision coverage, 401(k) plans, paid time off, 13 paid holidays, and flexible spending accounts. We also provide support through our Employee Assistance Program and wellness offerings like free therapy and acupuncture to ensure your well-being.

In answering this question, focus on relevant experiences in property management or customer service. Highlight specific roles where you managed leasing processes or worked with clients, and emphasize your bilingual capabilities in English and Spanish as a valuable asset for communicating with prospects.

When addressing this question, consider sharing a specific example from your past experience. Discuss your strategy for de-escalating the situation through active listening, empathy, and clear communication, while also reinforcing Flow's commitment to customer satisfaction.

In your response, detail your methods for prioritizing tasks, such as using to-do lists or digital management tools. Share how you stay organized and focused, emphasizing the importance of meeting deadlines while delivering excellent customer service as a Bilingual Leasing Coordinator.

To answer this effectively, describe the tools and techniques you would utilize to maintain open lines of communication, such as regular check-ins via video calls or using collaboration tools for updates. Emphasize collaboration and teamwork to achieve leasing goals.

Share a specific scenario where your proactive approach led to positive feedback from a client. Focus on your ability to listen, understand customer needs, and go beyond standard service to create a welcoming environment for prospects.

Discuss your methods for keeping track of applications, such as using property management software, calendars, and spreadsheets. Explain how you adjust your organization methods based on the volume of applications to ensure no lead is overlooked.

When responding, share previous roles in which you’ve utilized property management software. Provide specific examples of tasks you accomplished with these tools and emphasize your willingness to learn if you have less experience with them.

Describe how you would prepare for a virtual tour by highlighting key features of the property, ensuring a pleasant visual experience, and engaging with prospects. Discuss the importance of showcasing the community atmosphere and addressing any questions.

Reflect on personal motivations that drive you, such as independence, flexibility, and the opportunity to create a meaningful impact. Share how you stay connected with your team and remain productive in a remote setting to ensure success in your role.

Provide insight into your attention to detail and the methods you use to verify information, such as maintaining organized records and double-checking all documentation. Explain how accuracy contributes to a smooth leasing process and builds trust with prospects.