Senior IT Support Engineer

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

We are seeking a highly motivated and experienced IT Support Specialist to join our growing IT team. This role is heavily focused on providing day-to-day technical support to our end-users, managing and resolving help desk tickets, and ensuring a smooth and productive technology experience across the company. You will be a key point of contact for employees, providing technical assistance in person, via phone, and remotely. A solid understanding of networking principles is essential for this role, as you'll be involved in troubleshooting connectivity issues and working with our existing network infrastructure.

What you’ll be doing:

• Provide technical support to end-users for hardware, software, and network-related issues.  
• Manage and resolve help desk tickets in a timely and efficient manner, escalating complex issues as needed.
• Troubleshoot and resolve technical problems, including desktop support, application issues, and network connectivity problems.
• Set up and configure workstations, laptops, and other end-user devices.
• Maintain and update IT documentation.
• Collaborate with other IT team members to ensure a seamless end-user experience.
• Networking Responsibilities: Troubleshoot network connectivity issues, including VPN access and firewall-related problems. Work with existing network infrastructure (Cisco Meraki, Fortinet).
• Participate in small IT projects and initiatives..

Who you are:

• 3+ years of experience in IT support or a related field.
• Proven experience providing excellent customer service and technical support.
• Strong troubleshooting and problem-solving skills.
• Experience with help desk ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Self-starter with a strong work ethic and a goal-oriented approach.  
• Ability to work independently and as part of a team.
• Networking Skills (Required): Familiarity with Cisco Meraki and Fortinet products, basic networking principles, VPN, and firewalls. Practical experience is a plus.
  Optional: Relevant certifications (e.g., CompTIA A+, Microsoft certifications)

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.  

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits 
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)