Manager - Services Sales

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 70,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Frasers Group, Sunweb, Addison Lee,  DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Customer Service Suite (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are seeking a motivated individual to assist our growing Professional Services customer acquisition team!

As a Senior Services Manager, you will partner with product Account Executives to prospect for and acquire new customers with the Services messaging/value as core to the offering to drive higher Services attach rates.  Furthermore, you will partner with Account Managers/Customer Success Managers to identify opportunities for existing customers to ensure a successful, long-term journey with Freshworks.

You will assist in all aspects of the process by prospecting, cultivating, setting appointments, and managing leads. You will obtain critical information about new customer opportunities and schedule appointments and provide follow up activities.

Responsibilities:

• Planning and implementation of sales measures to achieve defined services’ sales targets 
• Independent construction, development and management of your own sales pipeline for services 
• Primary duties include outbound calling, e-mail and text communication and  overall management of sales pipeline through the sales cycle
• Rigorously prospect for new business and follow up with leads in your pipeline
• Manage cultivation of opportunities from existing customer base to convert leads to won deals
• Continuous exchange with other areas such as Sales, Pre-sales, Partner Alliances and Marketing with regard to the conception, planning and implementation of campaigns as well as to improve all internal and external operating procedures and customer processes
• Regular forecasting and reporting to relevant internal stakeholders
• Maintain current customer relationships and identify areas for potential customers
• Travel to on-site customer appointments, events, trade fairs, etc.
• Develop new sales areas and improve sales through various methods
• Strong understanding and research of in-house products and services as well as business position, relevant industry trends and competition to expand business and keep it competitive.

• 7-10 years in relevant professional services sales experience with an existing contact network in the SaaS area (customer service systems, service desk solutions, CRM, ITSM)
• Demonstrated ability to consistently carry and exceed sales quota
• Excellent organizational, time management and follow-up skills
• Dynamic, articulate and well-spoken, can build rapport with customers 
• An entrepreneurial thinking and acting personality with above-average commitment and proven constant success rate in ambitious acquisition of customers 
• Extremely strong virtual meeting skills: Ability to set and close business over the phone
• Ability to use or quickly learn real estate specific CRM and marketing/lead technologies
• Experience selling services around SaaS products
• Great motivation to be successful in a dynamic, international work environment
• Possess reasonable technical skills to under the Freshworks platform
• Technically skilled expert in the SaaS area, relevant industry trends
• Fluent written and spoken skills in English

The annual base salary range for this position is $194,000 — $278,760

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.