IT Admin (Remote)

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree”. This position is Full-Time and Remote within the United States. 

Are you an experienced IT Admin looking for a new challenge? We are looking for a Fully Remote IT Admin to join our team and provide remote support to our employees in the AMER and EMEA regions. In this role, you will be responsible for ensuring IT service requests are met promptly and contributing to the overall success of our IT operations. The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment. Previous IT Helpdesk or IT Support experience is also required. If you are a highly motivated and skilled individual who can work independently and as part of a team, we encourage you to apply.

What They Will Be Working On:

• Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom
• Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary.
• Support remote users via Slack, Zoom, email, and desktop remote control software.
• Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware.
• Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications.
• Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access.
• Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees.
• Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes.
• Communicate IT concepts effectively to both technical and non-technical users.
• Use data to make informed decisions and build processes accordingly.
• Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally.
• Personify the company's value of Customer Delight and build strong customer relationships by delivering customer-centric solutions..
• Manage multiple projects efficiently, prioritizing and completing projects per IT Support SLA commitments.

What We Are Looking For:

• Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests.
• Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications.
• Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company's IT systems and tools.
• Communicate effectively with customers and colleagues, utilising excellent interpersonal skills to build relationships and address concerns.
• Work both independently and collaboratively as part of a team, contributing to the success of the organization.
• Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary.
• Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments.
• Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows.

What skills are non-negotiable to be successful in this role?

• Experience with JAMF
• Experience Mac
• Experience with OKTA
• Experience with G-Suite/Slack/Zoom

What skills would be helpful but not required to be successful? 

• Strong customer support skills
• Strong communication skills
• Start up environment experience

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, etc)
• Flexible paid time off and paid leave for new parents
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with a total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 26.5M developers worldwide. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We offer a comprehensive total rewards package, in which you’ll be rewarded based on your performance and recognized for the value you bring to the business. 

Total compensation and benefits consist of salary, quarterly performance incentives, equity (stock options), medical, dental, vision, life insurance, travel insurance, monthly work-from-home stipend, learning and development reimbursements, flexible remote-first work culture, 401(K), flexible time off, generous parental leave and more. Under our flexible paid time off policy, you’ll decide how much time you need based on your circumstances.

Current base salary range: $60,000 - $80,000.  The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other compensation components, commission (for sales-related roles), bonuses, or benefits for which you may be eligible. Salary may be adjusted based on business needs.

Notice to prospective HackerRank job applicants:
We’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.
Here’s how to spot the real deal:

• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here. 

Thanks for your interest in HackerRank! 

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