Onboarding Specialist - AI Employee

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website -https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

We are seeking an AI Employee Onboarding Specialist to join our team. In this role, you will be responsible for managing success of our AI products, ensuring seamless onboarding, timely updates, and maintaining a strong relationship with clients throughout their journey.

Your Responsibilities:

Customer Relationship Management:

- Own the “AI employee” customer relationship for the lifetime of the customer

- Monitor new sale events and work with customers to complete the setup

Conduct initial setup tasks, which include:

- Setting up Voice AI and Conversation AI agents for their account

- Configuring Reviews AI and Content AI

- Creating supporting custom fields, calendars, and workflows required to support the AI agents

Onboarding and Support:

- Provide exceptional support to clients, troubleshooting and resolving technical and setup issues during onboarding

- Work closely with developers, testers, and product teams to ensure smooth deployment of AI features and updates

- Gather user feedback and take appropriate actions to ensure user satisfaction

Compliance and Updates:

- Stay up-to-date with the latest industry guidelines and best practices related to AI tool usage, and ensure compliance

- Provide regular reports on product updates, user feedback, and usage metrics to the management team

Collaboration and Continuous Improvement:

- Act as a bridge between clients and internal teams, ensuring seamless communication and alignment

- Assist in the development of support documentation and training materials for AI products

- Identify opportunities to improve onboarding processes and user experience

Requirements:

- Bachelor’s degree in computer science, IT, or a related field.

- Experience managing customer accounts and deployments, preferably with AI tools.

- Strong proficiency with task management tools, dashboards, and troubleshooting prompt issues

- Familiarity with open AI and prompting

- Excellent communication and interpersonal skills.

- Proficiency in data entry and coordination of data across multiple systems, including Google Sheets.

- Ability to work in a fast-paced and dynamic environment.

- Strong attention to detail and problem-solving skills.

- Proven ability to work independently as well as in a team.

Why Join Us?

At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.

If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.