Sales Operations Analyst (Portfolio Companies)

IGT 1 Outsourcing Lanka (Private) Limited, hereafter referred to as ‘IGT 1 Lanka’, is a Port City registered offshore company owned by three of the largest private equity companies, and a sister company of the largest Sri Lanka technology company, IFS.

We are committed to reinventing company success via offshore growth, expansion, diversity, and an unwavering pursuit of quality. As a leading provider of technology and employee offshore services, we help organizations all over the world navigate the complexities of the modern business environment. Our goal is to provide our customers with an operation that maximize operations, spur growth, allows them to develop and deliver world-class SaaS platforms, and create long-term value.

At IGT1 Lanka we believe that our people are the key to our collective success. We have developed a workplace culture that promotes diversity, teamwork, and ongoing education. We are presently a team of 300+ employees with a plan to double this capacity in the next 12 months.

As such, we are always on the lookout for talented individuals who share our passion for innovation and excellence. Joining IGT1 Lanka means becoming part of a forward-thinking organization that is shaping the future of business within the vibrant new Port City. Together, we can drive change, push boundaries, and build a smarter, more connected world through our offshore operation.
 

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com. Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

Job Summary

We are seeking a detail-oriented and analytical Sales Operations Analyst to support our sales team with standardized processes. This role will be responsible for ensuring smooth execution of sales operations, maintaining data accuracy, and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations, leverage AI-driven insights, and provide actionable recommendations.

Key Responsibilities 

• Execute standard sales operations tasks, ensuring consistency and efficiency in workflows.

• Maintain and update CRM systems (e.g., Salesforce) to ensure accurate and current customer and sales data. 

• Generate and analyze sales reports, dashboards, and key performance metrics to provide insights into business performance. 

• Utilize AI-powered tools for data analysis, forecasting, and process automation to enhance operational efficiency.

• Assist in tracking and reconciling sales quotas, incentives, and commission calculations.

• Assist the deal desk team in reviewing pricing, discount structures, and contract terms to ensure compliance with company policies and optimize deal profitability. 

• Identify inefficiencies and recommend improvements in sales operations workflows.

• Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.

• Work closely with sales, finance, and marketing teams to ensure alignment and seamless operations.

• Bachelor’s degree in business administration, Finance, Marketing, or a related field. 
• 2+ years of experience in sales operations, sales support, or a related role.
• Proficiency in CRM platforms (e.g., Salesforce), Microsoft Excel (pivot tables, VLOOKUP, data analysis), and reporting tools (e.g., Power BI). 
• Strong ability to analyze sales data and provide meaningful insights. 
• Experience with AI-driven analytics and automation tools to improve sales processes and support data-driven decision-making.
• High level of accuracy in managing sales data and processes.
• Ability to follow and improve standardized, repeatable processes.
• Strong written and verbal communication skills to effectively collaborate with global teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a remote work environment. 
• Willing to work on SL and NA shifts
  
  Nice to have
   
• Experience with automation tools and process improvement methodologies 
• Knowledge of ERP systems and sales forecasting tools.
• Prior experience supporting sales teams in a multinational environment. 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.