Executive Assistant - Syracuse, NY

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today. 

Position Overview:

The Executive Assistant is a strategic business partner and trusted advisor to the CEO with a core responsibility of creating and maintaining an environment that maximizes the efficiency of the CEO schedule to maximize time and focus on top priority areas, while mitigating conflicts and distraction.

This role serves as the “face” of the executive office and is the strategic gatekeeper to the flow of communications between the CEO and key stakeholders both inside and outside of the company.

This includes the management of a broad variety of advanced administrative tasks including ownership of a complex and unpredictable schedule that balances business and personal commitments; arranging rigorous travel plans and itineraries; composing C-Suite correspondence and compiling documents for executive level meetings; event management; and expense management.

• Act as an adjunct member of the Executive Leadership Team, consisting of 10 direct reports to the CEO, demonstrating leadership to maintain credibility, trust, and support. Schedule all executive team meetings; identify actions items; communicate directly and effectively with the executive team members.
• Proactively organize and prioritize the flow of communication, documents, and activities between the CEO and key stakeholders. Anticipate needs and issues.
• Own and manage the CEO schedule (including both business and personal commitments) and ensure it is followed and respected. Work closely with the CEO to provide appropriate awareness of upcoming commitments and responsibilities to enable smooth transitions between activities.
• Coordinate travel plans and itineraries for the CEO, and at times for visitors to the CEO and family members. This includes travel arrangements, lodging and meal planning, as needed.
• Complete various administrative tasks, both inside and outside of the office, which maximize the CEO’s time and facilitates their ability to effectively lead the company. This includes activities such as running errands, coordinating deliveries, liaising with personal drivers / household staff, other ad hoc requests for support with personal matters as needed.
• Oversee and manage the recruitment and HR activities for personal resources to include agency liaison, candidate review (resume review and interviews), payroll onboard and offboarding, act as benefits liaison with JMA team and providers.
• Assist with the creation and management of CEO communications such as emails, letters, agendas, and meeting-related materials.
• Take a proactive and strategic approach to continuous improvement of standard procedures and ways to maximize the CEO’s time.
• Assist with event planning / expense management.
• Research, prioritize, and follow up on any ad hoc issues and concerns addressed to the CEO.

• Must have 4+ years of experience supporting a CEO.
• Associates degree required; Bachelor's degree preferred
• Exceptional organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Very strong interpersonal skills and the ability to build relationships with key internal and external stakeholders.
• Expert level written and verbal communication skills.
• Demonstrated proactive approach to problem-solving with strong decision-making capability.
• Calm under pressure; emotional maturity, professional demeanor. Demonstrated ability to be firm but friendly.
• Proven ability to transition between professional and personal matters with ease and with the utmost discretion of confidential information.
• Be adaptable to various competing demands and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Tech proficiency of Microsoft Office (Outlook, Word, Excel, and Power Point). Confident navigating the web for research and information.
• Relocation available

At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.