Customer Success Manager

Customer Success Manager

Do you want to help make the world safe from cyber attack?

At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.

At Corelight, we are at the forefront of network security, helping organizations protect their environments with an open NDR platform that delivers unparalleled network visibility. We are looking for a passionate and driven Customer Success Manager to join our team, contributing to our mission of helping customers stay ahead of evolving threats.

We seek a skilled, resourceful, and team-oriented professional to join our Customer Success team. Your responsibilities will include fostering strong customer relationships, ensuring seamless onboarding, addressing inquiries, and proactively identifying opportunities to enhance customer satisfaction and success.

The Customer Success Manager will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization to continue to improve the reliability and usability of Corelight’s products.

As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions. You will serve as a trusted advisor, coordinating the deployment, ongoing use, and expansion of our platform across customer environments. This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention.Responsibilities Include

• Establish and drive key technical/executive relationships with strategic customers.

• Assist the sales teams in delivering ongoing confirmation of Corelight products' value for our customers.  

• Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum.

• Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services.

• Coordinate and schedule roadmap calls with customers and Corelight’s product teams. Manage recurring meeting agendas, take notes, and handle Customer Success Platform (CSP) data entry and follow-ups.

• Conduct six-month post-deployment and annual review meetings to assess success and improvement opportunities.

• Develop and execute engagement plans for high-priority accounts, in partnership with Technical Account Managers (TAMs).

• Oversee onboarding and more complex deployment projects, ensuring timely and successful implementation.

• Track Jira tickets to completion and monitor customer feedback via Zendesk.

• Track offline software versions for customers using offline sensors, ensuring compatibility and timely updates.

• Log and track each customer’s Results Strategy, updating CSP with meeting notes and customer sentiment data.

• Create content for Executive Business Reviews (EBR) and provide detailed metrics on customer health, product usage, and engagement.

• Collaborate with TAMs on metrics, account management, and performance tracking for Strategic and Named Accounts.

• Drive full engagement with strategic accounts, ensuring alignment between customer goals and Corelight solutions.

Requirements

• 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments.

• Strong experience with project management, customer engagement, and tracking tools (Jira, Zendesk, CSP).

• Ability to collaborate with product teams and translate customer needs into actionable development plans.

• Familiarity with cybersecurity tools, network security, and cloud environments.

• Highly organized, self-driven with a proactive nature

• Excellent communication and interpersonal skills

• Self-starter with the confidence to design new processes and programs as necessary

• Experience with Enterprise & Federal Accounts

• BS/BA in relevant field

 

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry.  Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide.   We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks.    Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world.   At Corelight, we are proud of our diversity of background and thought, and we’re united by our strong shared culture and values.

We are looking forward to meeting you.  Check us out at www.corelight.com