Operations Support Specialist

Operations Support Specialist (Haarlem)

We have an exciting opening in our Operations Support Team. As an Operations Support Specialist, you are part of a small team within the Customer Care department, which is consisting of 3 Operations Support Specialists and 1 Quality Assurance Analyst. One great thing about this role is that you work on different projects across the company and with various stakeholders.  

The Operations Support Team enables support teams to deliver the best customer service possible.  

What is the role about?

• Guiding, engaging and training new hires that join Customer Care  
• Creating, sharing, using and managing the knowledge and information related to Customer Care  (i.e creating the knowledge page / working with the training lead to roll out)
• Improving group and individual performance by increasing and honing skills and knowledge  
• Maintaining and improving the desired level of quality of the support delivered to our customers  
• Reporting key elements related to Customer Care performance in order to improve different aspects continuously  

Living up to our motto “Customer service should not be a department. It should be the entire company.”, we also liaise with other departments, collaborating and cooperating in different projects and requests to ensure our customers receive the best support.  

What we’re looking for:

• Data Analysis Across Operations: Ability to monitor and analyse operational data for various departments, including Customer Care and Engineering
• Queue Management: Skills in analysing queue data to propose actionable strategies for reducing wait time
• Data Presentation: Strong ability to create clear reports or presentations, effectively communicating insights and recommendations
• Collaboration: Experience working closely with various stakeholders, including shift leaders and engineering teams, to implement improvements based on data analysis
• Problem-Solving: Strong analytical thinking skills to propose innovative solutions for operational challenges based on real-time data
• You are comfortable dealing with ambiguity and uncertainty 

Benefits include:

• Participation in annual company bonus scheme and company pension
• Internet allowance and travel allowance
• Working from home policy  
• Lease bike plan
• 25 days of paid time off (and the option to buy or sell up to 5 more days) 
• Free lunch, parking, and fresh fruit provided when in the office 
• Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings 
• Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more 
• Monthly after-work drinks
• A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference  

Ready for the next step?  

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Demetra Spyrou, Talent Acquisition Specialist, at: d.spyrou@global.leaseweb.com 

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.