SMB Account Manager

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.    

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in selected Hong Kong and Taiwan markets. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.   

Responsibilities:   

• Execute account contract renewals that maximize contract value while protecting and enhancing the customer relationship   

• Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers   

• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure   

• Provide executive management with complete visibility to renewals and solicit executive involvement as required   

• Communicate risk clearly and take the lead in developing resolution strategies   

• Accurately maintain a sales forecast in your territory   

Basic Qualifications:   

• 3+ years of experience in sales or account management with a focus on negotiating contracts   

• 2+ years of experience managing phone transactions   

• Business Fluency in Cantonese, Mandarin and English  

Preferred Qualifications:   

• Experience with recruiting/HR software, SaaS opportunities   

• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)   

• Strong understanding of the HR and Talent industry   

• Solid negotiation skills that allow for value-based contract negotiations at the senior level   

• Excellent communication and project, time and customer management skills   

• Demonstrated ability to find, manage and close businesses in an evangelistic sales environment   

Suggested Skills:   

• Stakeholder Management   

• Communication    

• Prioritization  

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