Payroll and Awards Lead

About Lumary

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

As the Payroll and Awards Specialist Lead based in Adelaide/ Sydney , you will support our team of Payroll and Awards Specialists, playing a key role in implementing and configuring the Lumary payroll and awards product, while leading the continuous development of supporting processes to improve service delivery. You will work in collaboration and partnership with other services teams, product and customers to deliver business and customer outcomes.

- Lead the requirements analysis, configuration and testing of Payroll and Awards components of customer implementations in conjunction with consulting, engineering, product and project management teams.

- Lead customer-facing engagements discussing Lumary Payroll and Awards capabilities.

- Develop a channel to share feedback and positively contribute to and influence the WFM roadmap along with product teams.

- Provide general expertise in Payroll and Awards processes and best practices.

- Oversee Payroll and Awards implementations in accordance with methodologies that provide quality and deliver on business outcomes. 

- Lead, mentor, and develop a team of Payroll and Awards Specialists, fostering a collaborative environment.

- Lead the Payroll & Awards function and related processes to deliver successful outcomes for customers, working collaboratively with internal delivery and leadership teams and external customer delivery and leadership teams.

- Work with the project management team to accurately track and manage project risks, issues, key decisions, project interdependencies.

- Work as a collaborative leader within the Services team, fostering strong relationships with consultants, product managers, product teams and commercial teams.

• 5+ years experience in roles directly configuring and/or building Payroll and Awards systems or providing system administration oversight.
• Prior experience configuring and/or administering Payroll and Awards systems.
• Some experience in a consulting or external stakeholder management is mandatory.
• Demonstrated experience leading and mentoring teams on methodology adoption, career development and fostering a positive working environment.
• Exposure across Agile, Waterfall and Adaptive delivery models and mindsets including knowledge of different program management frameworks/principles, methodologies, and tools.
• Proven track record of providing quality insights that help drive decisions ensuring teams are operating effectively and delivering consistent results.
• Demonstrated experience negotiating and resolving complex delivery risks and issues with external stakeholders/customers and internal teams.
• Experience delivering a wide range of initiatives such as process redesign, productivity tools, and organisational change.
• Experience working within the Healthcare industry, Salesforce and or HRS systems is a plus.
• Strong understanding Payroll and Awards requirements, processes, pain points, and legislative and industry contexts.

• We ‘Lead with an open heart’ assuming positive intent and being courageous
• We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
• We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
• We ‘Enable others for our collective good’ through kindness and a team-first approach

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Volunteer time off
• Lumary Paid Parental leave
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

The successful candidate will be required to successfullycomplete a National Criminal History Check and Working With Children Check for employment purposes.