Head of Customer Experience and Growth (VIC)

At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge® platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more.  Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation/ Self Insurance sectors.

We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.  

What You Will Be Doing

• Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved
• Identify and secure new business opportunities across nominated sectors
• Negotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are met
• Engage, lead and support your team of Account Managers
• Position UHG as a trusted advisor with key industry stakeholders
• Represent UHG at industry forum, customer meetings and events
• Identify opportunities for new products and services to meet market needs

What You Should Have

• Degree qualifications desirable
• 3+ years’ senior leadership experience within a similar role or industry
• Strong knowledge of personal injury insurance schemes with specific knowledge of the legal sector and how plaintiff and defendant law firms service these schemes
• Exceptional leadership and customer relationships skills
• Proven skills in negotiation and influencing
• Strong communication skills both written and verbal to all stakeholders
• Strong commercial acumen
• Ability to coach and provide feedback in a constructive manner
• Ability to work autonomously and as part of a team

This position is offering an attractive base salary commensurate with experience plus superannuation and STI.

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and specified salary sacrificing 
• Paid parental leave
• Purchased leave (excl casuals)
• Hybrid working arrangements
• CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

** We will not be able to support international applicants for this role and previous applicants need not apply.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.