IHSS Employee Services Coordinator

Circle of Care Colorado is an In-Home Support Services (IHSS) agency assisting families in Colorado with providing a more comfortable, personal way to care for children with special needs within the comforts of home. Working with Circle of Care Colorado allows you the opportunity to select an attendant of your choice, or be your own child’s assigned IHSS caregiver.

Circle of Care Colorado is managed by a small team of compassionate professionals with over 30 years of experience in the healthcare field. When the most precious lives are on the line, Colorado families can count on Circle of Care to be an active partner in managing home health maintenance services.

This position reports directly to the Director of Operations. Facilitates tasks and compliance from candidate’s acceptance to candidate’s orientation to ensure a smooth and positive on-boarding experience. Introduces candidate to the Company’s inclusive workplace culture and creates a favorable impression of the Company. Maintains compliance with federal, state, and local regulatory requirements.

Duties and Responsibilities:

• Oversees all new hire on-boarding and offboarding procedures including; new hire paperwork, employee orientation, processing background checks, and ensuring all necessary credentials and paperwork are valid, accurate and stored appropriately in the system of record.
• Establishes tracking system to manage the onboarding process and all annual requirements including education, electronic visit verification and election of exemption status.
• Establish, organize and maintain employee records, ensuring complete accuracy and confidentiality.
• Performs regular audits by generating reports to ensure accuracy and compliance.
• Oversees open charts. This includes calling employees weekly to ensure charting is submitted in a timely manner.
• Reviews records for accuracy and completeness. Responsible for scanning and retrieving medical records.
• Maintains Human Resources Information System records.
• Enters and maintains schedules for each employee and client.
• Establish and maintain a positive working relationship with all current and prospective clients and employees.
• Builds rapport with all external field staff to become the point of contact for all employee relations issues including taking PTO, benefits election, accomplishing annual education and updated exempt status.
• Provide daily updates to clinical and operational staff regarding the progress of employee onboarding.
• Communicates and escalates all client and field staff issues to management in accordance with A Circle of Care Colorado policy.
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled in order to complete work within designated time.
• Demonstrates working knowledge of Medicaid, A Circle of Care Colorado specific software systems, internal processes, policies, and procedures.

• High school diploma or GED equivalent
• 1 + year experience in a clinical environment preferred
• 3+ years’ experience in customer service role preferred
• High attention to detail and sense of urgency
• Provide “Best in Class” customer service to office team members and field staff
• Demonstrate ability to work in a fast-paced environment and maintain a high level of confidentiality
• Excellent time management and prioritization skills
• Ability to communicate effectively
• Proficient with computer applications and software
• Ability to maintain confidentiality of all aspects of job responsibilities

Benefits include:

• Base annual salary of $50,000 - $55,000
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.