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Account Manager

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!


The Account Manager is responsible for account growth by initiating and maintaining ongoing professional contacts and relationships with physicians, area health facilities, community organizations, state and county medical societies and similar groups and institutions. The Account Manager will educate referral sources and patients on available services, conduct meaningful, quality sales calls and meet the required admission goals.


We offer a competitive base salary starting at $70,000 up to $100,000, with an uncapped, tiered commission plan.  The sky is the limit on your earning potential! 


Job Duties
  • Manages daily marketing operations, sales calls and ongoing education with referral decision makers.
  • Facilitates education on guidelines and agency services provided.
  • Participates in community education events, including speaking to healthcare professionals, and institutions to provide education on services offered by Mission Healthcare.
  • Coordinates with physician offices for necessary documentation, such as physician signature on orders, required addendums and other documents in a timely manner.
  • Develops and implements marketing plans, assist in establishing territory volume projections and monitors the allocation of resources according to budgetary limitations.
  • Maintains comprehensive knowledge of Mission Healthcare’s markets including major payor groups, key referral sources and competitor’s market positioning.
  • Builds and maintains positive relationships with referral and payor sources.
  • Monitors and reports on cost-effective marketing efforts.
  • Remains educated and up-to-date on industry and regulatory changes.


Qualifications
  • Bachelor's degree in Marketing, Business Administration, or related field preferred.
  • Minimum 1 year of experience in healthcare sales, preferably in home health.
  • Strong communication, negotiation, and public relations skills.
  • Ability to assertively market and deal tactfully with patients, their families and the community.
  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
  • Valid driver’s license.


At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.


Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.


Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.


Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.


Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.



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CEO of Mission Healthcare
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Phil Spencer
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Average salary estimate

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$70000K
$100000K

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What You Should Know About Account Manager, Mission Healthcare

Are you ready to make a lasting impact in the healthcare field? At Mission Healthcare, we're on the lookout for an enthusiastic Account Manager to join our team in Carson City, NV! As the largest home health and hospice company in the western United States, we take pride in caring for our patients and their families through our comprehensive services. In this role, you’ll be the vital link between our services and the healthcare community, fostering relationships with physicians, health facilities, and community organizations. Your mission? To educate referral sources about our offerings, conduct meaningful sales calls, and help achieve our admission goals. The ideal candidate will have a great sense of initiative, strong communication skills, and a genuine passion for helping others. You will manage daily marketing operations while coordinating essential documentation for patient care. And don’t worry, you'll have all the resources you need—plus, with a competitive salary starting at $70,000 and an uncapped commission plan, your earning potential is limitless. Join us at Mission Healthcare, where you’ll not only build your career but also be a part of a company dedicated to Compassion, Accountability, Respect, Excellence, and Service. We believe in an inclusive workplace where everyone's voice matters, so come join our diverse team and make a difference in the lives of our patients every day!

Frequently Asked Questions (FAQs) for Account Manager Role at Mission Healthcare
What are the primary responsibilities of an Account Manager at Mission Healthcare?

As an Account Manager at Mission Healthcare, your primary responsibilities revolve around driving account growth through relationship-building with healthcare professionals and organizations. You'll educate referral sources about our services, conduct impactful sales calls, and actively participate in community education events. Additionally, coordination with physician offices for documentation and maintaining strong connections with referral sources are essential aspects of this role.

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What qualifications are needed for the Account Manager position at Mission Healthcare?

To qualify for the Account Manager role at Mission Healthcare, a Bachelor's degree in Marketing, Business Administration, or a related field is preferred. You'll need at least one year of experience in healthcare sales, particularly in home health. Strong communication, negotiation, and public relations skills are crucial, alongside the ability to handle various marketing tasks independently and flexibly.

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How does Mission Healthcare support the growth and development of its Account Managers?

Mission Healthcare is dedicated to fostering an environment of ongoing growth and development for its Account Managers. You'll receive comprehensive training and support from experienced team members, providing you with the necessary tools to succeed. We encourage innovative ideas and personal development through collaboration, ensuring you are well-prepared to meet the evolving needs of our patients and referral sources.

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What commission structure can Account Managers expect at Mission Healthcare?

Account Managers at Mission Healthcare can look forward to a competitive base salary starting at $70,000, supplemented by an uncapped, tiered commission plan. This means that the more successful you are in growing accounts, the higher your earnings will be—so your potential is truly limitless!

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What is the company culture like at Mission Healthcare for Account Managers?

The company culture at Mission Healthcare is centered around collaboration, compassion, and a commitment to patient care. As an Account Manager, you will be part of a supportive team that values inclusivity and ideas from all employees. We believe in creating a workplace where diverse perspectives thrive and where every employee feels respected and valued.

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Common Interview Questions for Account Manager
Can you describe your experience in healthcare sales relevant to the Account Manager position?

When answering this question, highlight your previous experience in healthcare sales, focusing on specific accomplishments. Mention the types of services you've sold, your client interactions, and any metrics or results that showcase your ability to meet or exceed sales goals.

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How do you approach building relationships with healthcare professionals?

Describe your relationship-building strategy, emphasizing communication, trust, and follow-through. You might mention how you take time to understand their needs, provide valuable information, and maintain regular contact to nurture these professional connections.

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How do you handle challenges or objections from referral sources?

Share a specific example of a challenge you faced and how you resolved it by addressing the concerns with empathy and factual information. Highlight your strategic thinking and ability to turn objections into opportunities by reinforcing the value of your services.

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What techniques do you employ for conducting effective sales calls?

When discussing sales call techniques, emphasize preparation, tailoring your message to the audience, and active listening. Mention how you measure success by understanding your prospect's needs first, then effectively presenting your solutions.

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How do you stay informed about changes in the healthcare industry?

Discuss your methods for staying updated, such as attending industry conferences, subscribing to relevant journals, and engaging in professional networks. Explain how this ongoing education influences your approach as an Account Manager at Mission Healthcare.

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What role does teamwork play in your role as an Account Manager?

Talk about the importance of collaboration within the healthcare environment. Illustrate how working closely with colleagues from various departments helps you meet patient needs effectively and enhances overall service quality.

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Can you give an example of a successful marketing plan you implemented?

Provide details about a specific marketing campaign you launched, including your objectives, strategies utilized, and the outcome. Use metrics or feedback to demonstrate its success, linking it back to account growth.

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What motivates you to excel in a sales environment?

Elaborate on your personal motivations, such as a passion for helping others, reaching targets, and continually improving your skills. Relate those motivations back to the mission of Mission Healthcare and how they align with your career goals.

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How would you prioritize your tasks as an Account Manager?

Explain your approach to prioritization, which might include assessing urgency and importance, utilizing organizational tools, and regularly reviewing your goals. This shows your ability to manage a high-volume workload effectively.

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What do you believe are the most essential qualities for an Account Manager to possess?

List qualities such as strong communication, adaptability, negotiation skills, empathy, and resilience. Discuss how each quality impacts your success in establishing rapport with healthcare professionals and driving account growth.

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Mission Healthcare is a culture-focused, leading healthcare organization providing home health, hospice and palliative care across 7+ states in the US.

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Full-time, on-site
DATE POSTED
January 28, 2025

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